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Windows 7: BSOD playing video games / loading video games [MEMORY_MANAGEMENT]

19 Feb 2013   #11
miqballin

Windows 7 Home Premium 64bit
 
 

It has been a while since I posted. I received a BSOD yesterday. While running SF Diag. Tool I also received an error. I have attached a screenshot of it. It seemed like it still collected all the files even with the error showing up.

Any help would be appreciated.




My System SpecsSystem Spec
.
20 Feb 2013   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is almost 4 months passed
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880053e047f, fffff88005be38b8, fffff88005be3110}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+8f )

Followup: MachineOwner
---------
So it is something to do with the display. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).



Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Clean up the dust accumulated inside the computer, specially around the air vents and fan grills.

Also, the BIOS may be a good reason of it .....
Code:
BiosVendor = American Megatrends Inc.
BiosVersion = 0801   
BiosReleaseDate = 08/20/2010
Plan to update it.
My System SpecsSystem Spec
21 Feb 2013   #13
miqballin

Windows 7 Home Premium 64bit
 
 

Thank you for the fast reply.

A few questions;

So I ran the Stress Test with Fumark and closed it (pressed Esc.) when the temperature hit around 90 celcius. That's what I was supposed to do correct?

Also, the BIOS version I have is the latest according to the manufacturer's website (ASUS - - ASUS M4A78L-M)

I have Speccy running at the moment and will take a screenshot in a few hours. As well, I will be running the memtest overnight tonight.

Edit: I already have the latest display driver; updated it a couple days ago.
My System SpecsSystem Spec
.

21 Feb 2013   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As per the last dump, your display driver is not latest, that one is released on 18th of this month.

If furmark goes upto 90 degrees, there is overheating, and you must need additional cooling mechanism.

About the BIOS, I am not sure.
My System SpecsSystem Spec
23 Feb 2013   #15
miqballin

Windows 7 Home Premium 64bit
 
 

Received another one yesterday.

The screenshot of Speccy from the other day is attached as well. I haven't run memtest yet because I was busy with some things on the PC but plan to do it real soon.
My System SpecsSystem Spec
24 Feb 2013   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need the results of the memtest. Also, your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
25 Feb 2013   #17
miqballin

Windows 7 Home Premium 64bit
 
 

Received a BSOD with DV enabled. I have attached the .rar file. The memtest results will be posted soon. Apologies for not getting them in quicker. Thank you.
My System SpecsSystem Spec
26 Feb 2013   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No apologies are needed ... you will do it only when you have time to do it.

Anyway, your latest (verifier enabled) crash dump is also kinda weird ...
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80071f4760, fffffa80071f4760, 4000016}

GetPointerFromAddress: unable to read from fffff800030b9100
GetUlongFromAddress: unable to read from fffff800030b91c0

fffffa80071f4760 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff80003027a38
Probably caused by : memory_corruption ( nt!MiDeleteControlArea+44 )

Followup: MachineOwner
---------
It comes with a bugcheck code 19, that means it is a bad pool header, should be caused by a device driver; but it says tht it is caused by memory corruption.

I guess in this point that yours in a hardware issue, and the memtest will help us to decide the further steps.
My System SpecsSystem Spec
28 Feb 2013   #19
miqballin

Windows 7 Home Premium 64bit
 
 

Ran memtest overnight. Went for at least a dozen passes, can't remember exactly. At the bottom it stated 'No Errors'.

What should I try next?

Thank you.
My System SpecsSystem Spec
01 Mar 2013   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Disc Check:
  1. Update your SSD's Firmware (skip it, if you are not using a SSD)
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Also, you may need to try with another PSU .... as a test.
My System SpecsSystem Spec
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 BSOD playing video games / loading video games [MEMORY_MANAGEMENT]




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