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Windows 7: BSOD multiple times. Caused by ntkrnlmp.exe.


25 Oct 2012   #1

Windows 7 64bit
 
 
BSOD multiple times. Caused by ntkrnlmp.exe.

Hi everyone,
I've had the BSOD 5 or 6 times today and I'm at a lost on how to fix it.
I've run the diagnostics and there's apparently nothing wrong.
I've run a virus scan with Malwarebytes and nothing.
I've tried to do a system restore however my system protection was turned off and so there were no restore points to load from.

I've download the Windows Driver Kit and looked at the dump files and it says that the problem is probably ntkrnlmp.exe. I, however, have no idea what to do with this information.

Any help you could offer would be wonderful!

My System SpecsSystem Spec
.

26 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

My System SpecsSystem Spec
26 Oct 2012   #3

Windows 7 64bit
 
 

Attachment 238492
Sorry about that, I thought I had attached the file!
I had another crash last night... I tried to turn on Microsoft Security Essentials.
I ran another full virus scan and a flash scan through Malwarebytes and nothing shows up.
My System SpecsSystem Spec
.


26 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You've missed one file:

Please upload your msinfo32.nfo file. To get this:
(1) Click on the Start
(2) Type msinfo32 into the Search programs and files box
(3) When it opens, go to File, Save
(4) Save as msinfo32.nfo and save in a place you will remember
(5) Let it finish the process of gathering and saving the system info
(6) Right click the .nfo file, click send to compressed (zipped) folder
(7) Upload the .zip file here
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.
BugCheck D1, {d, 2, 0, fffff88006a48d70}
*** WARNING: Unable to verify timestamp for mfefirek.sys
*** ERROR: Module load completed but symbols could not be loaded for mfefirek.sys
Probably caused by : mfefirek.sys ( mfefirek+1ad70 )
Do you have McAfee installed on your computer? It's known to cause BSODs, please uninstall it completely.MSE and Malware Bytes are a great combination. You'll be safe with those.
Go through this if you have time.Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
26 Oct 2012   #5

Windows 7 64bit
 
 

I did have McAfee installed on my computer. I’ve removed it and used the removal tool you suggested as well.
The SFC SCANNOW said that it did not find any integrity violations.
I ran the Disk Check, however the end screen went a little too fast for me to see anything. It said on start up that it was clean (althought I don't know if it was before that.)

I've attached the other file.
My System SpecsSystem Spec
26 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks

Run disk check again if you want to.

Free up you're start-up, keep nothing except the antivirus:Get the latest chipset/motherboard/integrated graphics drivers from this link:Keep us posted of further BSODs if any
My System SpecsSystem Spec
09 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any re-occurrences of the BSOD-s? If not, you may mark the thread as "solved" below on the right corner of the page
My System SpecsSystem Spec
24 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Just another follow up.

Were the blue screen problems resolved? Did my suggestions help at all?
My System SpecsSystem Spec
26 Dec 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
Reply

 BSOD multiple times. Caused by ntkrnlmp.exe.




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