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Windows 7: BSOD on startup 0x000000f4

26 Oct 2012   #1
Wax

Windows 7 Home Premium 64bit
 
 
BSOD on startup 0x000000f4

Hi guys, I have a friends laptop I'm trying to fix, get BSOD every time on start up, can boot up in safe mode. It also seems the graphics card is overheating and forcing it to shutdown when it gets too hot, symptoms started after batman: arkham asylum was installed and being played.

I tested the ram just in case, I also tried uninstalling the ATI drivers, to see if i could get it to boot normally no luck there.

PSLWA-010000Q - Toshiba Satellite L550

Intel Core i5 processor 430M (2.26/2.53GHz, 1066MHz FSB, 3MB L2 Cache)

Windows® 7 Professional 32bit

17.3" Widescreen Display (1600 x 900)

4GB DDR3 (2GB + 2GB) (1066MHz)

500GB (5400rpm)

ATI Mobility Radeon 5165


My System SpecsSystem Spec
.
26 Oct 2012   #2
Debbie B

Windows 7 Enterprise x64
 
 

Hi,

Did you try doing system restore? If no and If this issue started occurring after doing some recent software changes on your computer, then I would suggest you to restore your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

For System Restore steps, you can refer to the URL mentioned: http://windows.microsoft.com/en-US/windows7/products/features/system-restore
My System SpecsSystem Spec
27 Oct 2012   #3
Wax

Windows 7 Home Premium 64bit
 
 

Unfortunately there are no restore points available, I also don't think there will be enough time to do a fresh windows install if it comes to that because of the overheating issue. I imagine the problem lies with a likely damaged graphics card, is it possible to confirm this via the memory dump files? if someone could point me in the right direction of where to look that would be much appreciated.

Complete Memory Dump attached to first post.
My System SpecsSystem Spec
.

05 Nov 2012   #4
Wax

Windows 7 Home Premium 64bit
 
 

Still looking for help on this issue thanks.
My System SpecsSystem Spec
05 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

  1. Update your SSD's Firmware (skip it, if there is no SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Do these and report us back.
My System SpecsSystem Spec
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 BSOD on startup 0x000000f4




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