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Windows 7: BSOD HP pavilion dv7 3 times in a month

26 Oct 2012   #1
forwheeler

windows 7 64
 
 
BSOD HP pavilion dv7 3 times in a month

I just updated the audio driver, bios and ran the sfc which looked clean.
I attached the zip file for your examination. Let me know if you have any suggestions.

Thanks


My System SpecsSystem Spec
.
26 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Problematic software:
Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Please uninstall norton, it's known to cause BSODs. Replace with free MSE, at least to test.
Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:- Run a full scan with both (separately) once downloaded, installed and updated.

Please update to the latest version/drivers for Intel Rapid Storage. Source: Driver Reference Table
Code:
fffff800`00b9c868  fffff880`010554bfUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2d4bf
===========================
0: kd> lmvm iaStor
start             end                 module name
fffff880`01028000 fffff880`013ca000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri May 20 22:52:24 2011 (4DD69C48)
    CheckSum:         0008CA08
    ImageSize:        003A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Also update to the latest drivers for ASIX AX88772/AX88772A Network Driver because they're very old.

Source: Driver Reference Table

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {39, 2, 0, fffff88000ed96eb}

*** WARNING: Unable to verify timestamp for ax88772.sys
*** ERROR: Module load completed but symbols could not be loaded for ax88772.sys
Probably caused by : ax88772.sys ( ax88772+2b8d )

Followup: MachineOwner
---------
0: kd> lmvm ax88772
start             end                 module name
fffff880`0beda000 fffff880`0beef000   ax88772  T (no symbols)           
    Loaded symbol image file: ax88772.sys
    Image path: \SystemRoot\system32\DRIVERS\ax88772.sys
    Image name: ax88772.sys
    Timestamp:        Tue Nov 18 12:07:58 2008 (49225BBE)
    CheckSum:         00011584
    ImageSize:        00015000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up your start-up, keep nothing except the new antivirus:Let us know the results
My System SpecsSystem Spec
29 Oct 2012   #3
forwheeler

windows 7 64
 
 

Thanks for your help. I will work on getting these items done.
My System SpecsSystem Spec
.

29 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome. We'll be here for an update.
My System SpecsSystem Spec
26 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did the steps help?
Have the BSOD-s reoccured?
My System SpecsSystem Spec
26 Nov 2012   #6
forwheeler

windows 7 64
 
 

Yes so far. I had trouble updating the Intel Rapid Storage updated however so that didn't get done. I will try that again if I get another BSOD.

Thanks again!
My System SpecsSystem Spec
26 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay
My System SpecsSystem Spec
05 Jan 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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