BSOD HP pavilion dv7 3 times in a month


  1. Posts : 3
    windows 7 64
       #1

    BSOD HP pavilion dv7 3 times in a month


    I just updated the audio driver, bios and ran the sfc which looked clean.
    I attached the zip file for your examination. Let me know if you have any suggestions.

    Thanks
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Problematic software:
    Code:
    Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
    Please uninstall norton, it's known to cause BSODs. Replace with free MSE, at least to test.
    Norton Removal Tool

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Run a full scan with both (separately) once downloaded, installed and updated.

    Please update to the latest version/drivers for Intel Rapid Storage. Source: Driver Reference Table
    Code:
    fffff800`00b9c868  fffff880`010554bfUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
     iaStor+0x2d4bf
    ===========================
    0: kd> lmvm iaStor
    start             end                 module name
    fffff880`01028000 fffff880`013ca000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Fri May 20 22:52:24 2011 (4DD69C48)
        CheckSum:         0008CA08
        ImageSize:        003A2000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Also update to the latest drivers for ASIX AX88772/AX88772A Network Driver because they're very old.

    Source: Driver Reference Table

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {39, 2, 0, fffff88000ed96eb}
    
    *** WARNING: Unable to verify timestamp for ax88772.sys
    *** ERROR: Module load completed but symbols could not be loaded for ax88772.sys
    Probably caused by : ax88772.sys ( ax88772+2b8d )
    
    Followup: MachineOwner
    ---------
    0: kd> lmvm ax88772
    start             end                 module name
    fffff880`0beda000 fffff880`0beef000   ax88772  T (no symbols)           
        Loaded symbol image file: ax88772.sys
        Image path: \SystemRoot\system32\DRIVERS\ax88772.sys
        Image name: ax88772.sys
        Timestamp:        Tue Nov 18 12:07:58 2008 (49225BBE)
        CheckSum:         00011584
        ImageSize:        00015000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Free up your start-up, keep nothing except the new antivirus:

    Let us know the results
      My Computer


  3. Posts : 3
    windows 7 64
    Thread Starter
       #3

    Thanks for your help. I will work on getting these items done.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    You're welcome. We'll be here for an update.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Did the steps help?
    Have the BSOD-s reoccured?
      My Computer


  6. Posts : 3
    windows 7 64
    Thread Starter
       #6

    Yes so far. I had trouble updating the Intel Rapid Storage updated however so that didn't get done. I will try that again if I get another BSOD.

    Thanks again!
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Okay :)
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Hi :)

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

      My Computer


 

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