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BSOD HP pavilion dv7 3 times in a month
I just updated the audio driver, bios and ran the sfc which looked clean.
I attached the zip file for your examination. Let me know if you have any suggestions.
Thanks
I just updated the audio driver, bios and ran the sfc which looked clean.
I attached the zip file for your examination. Let me know if you have any suggestions.
Thanks
Welcome
Problematic software:
Please uninstall norton, it's known to cause BSODs. Replace with free MSE, at least to test.Code:Start Menu\Programs\Norton Internet Security Public:Start Menu\Programs\Norton Internet Security Public
Norton Removal Tool
Recommended antivirus program for Windows 7 based on stability compared to others:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes - The Free version
- Good and Free system security combination.
Run a full scan with both (separately) once downloaded, installed and updated.
Please update to the latest version/drivers for Intel Rapid Storage. Source: Driver Reference Table
Also update to the latest drivers for ASIX AX88772/AX88772A Network Driver because they're very old.Code:fffff800`00b9c868 fffff880`010554bfUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys iaStor+0x2d4bf =========================== 0: kd> lmvm iaStor start end module name fffff880`01028000 fffff880`013ca000 iaStor T (no symbols) Loaded symbol image file: iaStor.sys Image path: \SystemRoot\system32\DRIVERS\iaStor.sys Image name: iaStor.sys Timestamp: Fri May 20 22:52:24 2011 (4DD69C48) CheckSum: 0008CA08 ImageSize: 003A2000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Source: Driver Reference Table
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {39, 2, 0, fffff88000ed96eb} *** WARNING: Unable to verify timestamp for ax88772.sys *** ERROR: Module load completed but symbols could not be loaded for ax88772.sys Probably caused by : ax88772.sys ( ax88772+2b8d ) Followup: MachineOwner --------- 0: kd> lmvm ax88772 start end module name fffff880`0beda000 fffff880`0beef000 ax88772 T (no symbols) Loaded symbol image file: ax88772.sys Image path: \SystemRoot\system32\DRIVERS\ax88772.sys Image name: ax88772.sys Timestamp: Tue Nov 18 12:07:58 2008 (49225BBE) CheckSum: 00011584 ImageSize: 00015000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Free up your start-up, keep nothing except the new antivirus:
Let us know the results
Thanks for your help. I will work on getting these items done.
Yes so far. I had trouble updating the Intel Rapid Storage updated however so that didn't get done. I will try that again if I get another BSOD.
Thanks again!
Hi :)
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