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Windows 7: BSOD using my computer. Occurs more frequently now.

26 Oct 2012   #1
eaglezalldaway

Windows 7
 
 
BSOD using my computer. Occurs more frequently now.

Hello,

I started to get these blue screens a couple days ago and they are becoming more and more frequent. I do not what to do to fix it. I have a Toshiba Satellite A665-S5185 Windows 7 64-Bit Intel(R) Core(TM) i7-2630QM CPU@2.00GHz 8GB RAM. I get a WORKER_THREAD_RETURNED_AT_BAD_IRQL everytime. The blue screen creates a crash dump but I do not know how to read it or find it. I have Verizon McAfee Internet Security Suite, Microsoft Security Essentials, Malwarebytes Anti-Malware, and SuperAntiSpyware. I think the problem is the drivers. I used a free software to check if they were up to date and it said 8 of them were out-of-old. I did not download any of them because I could not install them and could not find them.

I also get a message after reboot saying:


OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: e1
BCP1: FFFFF80003783560
BCP2: 0000000000000002
BCP3: FFFFFA800DBB4200
BCP4: FFFFFA800DBB4200
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102612-21434-01.dmp
C:\Users\*user*\AppData\Local\Temp\WER-1643844-0.sysdata.xml

Thanks in advance for the help.

My dump file can be found at this link (I uploaded it):


My System SpecsSystem Spec
.
26 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome and thanks for the rep

Please free-up your start-up first, nothing except the antivirus is needed:
Startup Programs - Change
Problematic software:
Code:
Start Menu\Programs\Advanced System Optimizer 3	Public:Start Menu\Programs\Advanced System Optimizer 3	Public
Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery	Public:Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery	Public
Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers	Public:Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers	Public
Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup	Public:Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup	Public
Start Menu\Programs\Advanced System Optimizer 3\Registry Tuneup	Public:Start Menu\Programs\Advanced System Optimizer 3\Registry Tuneup	Public
Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance	Public:Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance	Public
Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy	Public:Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy	Public
Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization	Public:Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization	Public
Please refrain from using such tools. They often tune-down the system rather than tune-up. Uninstall all of it with the free version of Revo Uninstaller (Advanced mode). If you want to know about system optimization, go through the tutorial linked below and for registry cleaning, history etc. Ccleaner has a good reputation.
Download CCleaner 3.24.1850 - FileHippo.com
Optimize Windows 7
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Code:
McAfee Internet Security Suite
McAfee is known to cause BSODs. Please uninstall it completely with its removal tool from this link. PS/ Keeping two antiviruses on the same computer would cause conflicts anyway.
McAfee MCPR
Code:
Driver	c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2353, 11.69 MB (12,262,624 bytes), 4/5/2011 3:10 AM)
Get the latest drivers for your integrated graphics/motherboard,chipset drivers/network drivers from:
Intel Download Center
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Disk Check
Let us know the results and further BSODs if any
My System SpecsSystem Spec
27 Oct 2012   #3
eaglezalldaway

Windows 7
 
 

How do I make sure I am installing the most up-to-date-compatible-for-my-laptop drivers if they are not on the Intel site.
My System SpecsSystem Spec
.

27 Oct 2012   #4
eaglezalldaway

Windows 7
 
 

I also did the scans you asked for me to do and the System File Checker reported no errors or corruptions. I attached what the Chkdsk said to this post. Also when I try to download something the blue screen occurs. For example when I try to download a video off my email or a TV show video from the TV provider's site (ex: NBC) the blue screen occurs.
My System SpecsSystem Spec
28 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you remove the programs I listed.
My System SpecsSystem Spec
28 Oct 2012   #6
eaglezalldaway

Windows 7
 
 

I removed the Advanced System Optimizer and I am trying to remove McAfee but I can't get it to remove. and this is the first time i had blue screen happen to me while i had mcafee. I have had mcafee on this computer for 2 years so I do not think that is the problem. what do you think?
My System SpecsSystem Spec
28 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
29 Oct 2012   #8
eaglezalldaway

Windows 7
 
 

I uninstalled McAfee. I had a question regarding the links you posted.

Should I follow these steps:

"Follow this method for re-installation:
Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
→ AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove all drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded."
My System SpecsSystem Spec
29 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

But you don't have an extra graphic card, do you?
My System SpecsSystem Spec
29 Oct 2012   #10
eaglezalldaway

Windows 7
 
 

no i don't.
My System SpecsSystem Spec
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 BSOD using my computer. Occurs more frequently now.




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