Random bsod's during movies/gaming

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  1. Posts : 58
    Windows 7 64-bit home premium
       #1

    Random bsod's during movies/gaming


    Hey everyone, i been getting bsod's for along time..for awhile i was getting some that was narrowed down to my Gcard, i replaced that..and im getting win32.sys event 41 bsod's...all events are from Kernal-power..i want to get to the bottom of my final problem..i ran memtest and my ram/motherboard came back clean..new Gcard is perfect..old one was crashing me from overheating..
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard. From your crash dump:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff9600018a5e0, fffff8800973ef80, 0}
    
    Probably caused by : win32k.sys ( win32k!xxxDestroyThreadInfo+dd8 )
    
    Followup: MachineOwner
    ---------
    From Carrona.org, STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
    Usual causes:
    System service, Device driver, graphics driver, memory

    So I may suggest you two things here ....

    1. Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    2. RAM - Test with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    BTw, I am seeing that you have this program installed.
    Code:
    Start Menu\Programs\McAfee Security Scan Plus
    As you have Microsoft Security Essentials installed, you dont need another one, and two antivirus programs always cause conflict.

    Uninstall it using McAfee uninstaller.

    Let us know the results.
      My Computer


  3. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #3

    i uninstalled the AVG/Mcafee SSP.......the driver verifier i dont know how to use...dont know how to backup stuff eaither..
    if i could get some info on that, that would be awesome too..
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Driver Verifier - Enable and Disable

    Just follow it, step by step.
      My Computer


  5. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #5

    ok, ran memtest for over 8 hours, 6 pass's..0 error's
      My Computer


  6. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #6

    ok, ran driver verifier, crashed everytime it tried to reboot
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Boot into safe mode, disable verifier.

    Now, boot normally, run verifier exactly as stated in Driver Verifier - Enable and Disable .
    Make it sure that you haven't checked any microsoft's driver there.
    It should work.
      My Computer


  8. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #8

    had to do a system restore to get back on it, love windows 7 for the system restore points :)
      My Computer


  9. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #9

    i made sure no microsoft drivers were selected
      My Computer


  10. Posts : 58
    Windows 7 64-bit home premium
    Thread Starter
       #10

    to me it seemed as if it worked, it booted up, and gave me blue screens..?
      My Computer


 
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