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Windows 7: Random bsod's during movies/gaming

27 Oct 2012   #1
ildatch

Windows 7 64-bit home premium
 
 
Random bsod's during movies/gaming

Hey everyone, i been getting bsod's for along time..for awhile i was getting some that was narrowed down to my Gcard, i replaced that..and im getting win32.sys event 41 bsod's...all events are from Kernal-power..i want to get to the bottom of my final problem..i ran memtest and my ram/motherboard came back clean..new Gcard is perfect..old one was crashing me from overheating..


My System SpecsSystem Spec
.
28 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard. From your crash dump:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600018a5e0, fffff8800973ef80, 0}

Probably caused by : win32k.sys ( win32k!xxxDestroyThreadInfo+dd8 )

Followup: MachineOwner
---------
From Carrona.org, STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, memory

So I may suggest you two things here ....

1. Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

2. RAM - Test with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

BTw, I am seeing that you have this program installed.
Code:
Start Menu\Programs\McAfee Security Scan Plus
As you have Microsoft Security Essentials installed, you dont need another one, and two antivirus programs always cause conflict.

Uninstall it using McAfee uninstaller.

Let us know the results.
My System SpecsSystem Spec
28 Oct 2012   #3
ildatch

Windows 7 64-bit home premium
 
 

i uninstalled the AVG/Mcafee SSP.......the driver verifier i dont know how to use...dont know how to backup stuff eaither..
if i could get some info on that, that would be awesome too..
My System SpecsSystem Spec
.

28 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Driver Verifier - Enable and Disable

Just follow it, step by step.
My System SpecsSystem Spec
28 Oct 2012   #5
ildatch

Windows 7 64-bit home premium
 
 

ok, ran memtest for over 8 hours, 6 pass's..0 error's
My System SpecsSystem Spec
28 Oct 2012   #6
ildatch

Windows 7 64-bit home premium
 
 

ok, ran driver verifier, crashed everytime it tried to reboot
My System SpecsSystem Spec
28 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into safe mode, disable verifier.

Now, boot normally, run verifier exactly as stated in Driver Verifier - Enable and Disable .
Make it sure that you haven't checked any microsoft's driver there.
It should work.
My System SpecsSystem Spec
28 Oct 2012   #8
ildatch

Windows 7 64-bit home premium
 
 

had to do a system restore to get back on it, love windows 7 for the system restore points
My System SpecsSystem Spec
28 Oct 2012   #9
ildatch

Windows 7 64-bit home premium
 
 

i made sure no microsoft drivers were selected
My System SpecsSystem Spec
28 Oct 2012   #10
ildatch

Windows 7 64-bit home premium
 
 

to me it seemed as if it worked, it booted up, and gave me blue screens..?
My System SpecsSystem Spec
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 Random bsod's during movies/gaming




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