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Windows 7: Laptop screen goes black and everything freezes

30 Oct 2012   #11
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I'm no GPU expert, but I think there are settings for resolutions and anti aliasing (AA).
EDIT: I've requested some more help for you Jo.


My System SpecsSystem Spec
.
30 Oct 2012   #12
jo65947

windows 7 x64
 
 

Anti aliasing is off.
Resolution is at 1280x800 (full)
My System SpecsSystem Spec
30 Oct 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Jo... follow the post #2. upload the msinfo.nfo.

Maybe there is any clue.
My System SpecsSystem Spec
.

30 Oct 2012   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Hi Arc,

There is a msinfo.nfo in post 3 - are you asking for a new one? glad to see you're on this. I won't be much help.
Quote   Quote: Originally Posted by Arc View Post
Jo... follow the post #2. upload the msinfo.nfo.

Maybe there is any clue.
My System SpecsSystem Spec
30 Oct 2012   #15
jo65947

windows 7 x64
 
 

Hi,

I have uploaded a new one.
My System SpecsSystem Spec
30 Oct 2012   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry Slartybrat .... overlooked it

Now, let us have a look in it.

► First of all .... July version of ATI display driver .... one of the most problematic thing I can say. Update it. if there is no stable version available (not being a ATI user, I am not sure) use any available beta.
Code:
Name    ATI Radeon HD 3200 Graphics
Driver    c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 04-Jul-12 8:10 AM)
During July, a lot of Crashes on ATI display driver we dealt. But now those disappeared.

► Ethernet driver, Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC. It also needs update.
Code:
Name    [00000007] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.46.610.2011, 526.60 KB (539,240 bytes), 10-Jun-11 6:34 AM)
Get it from Realtek.

► Sound driver, Realtek High Definition Audio Function Driver is even old.
Code:
Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.5874, 1.70 MB (1,778,592 bytes), 17-Sep-10 8:55 PM)
Get it from Realtek.

► These programs ... can screw any system up.
Code:
Start Menu\Programs\DAEMON Tools Lite
Start Menu\Programs\PC Tools Registry Mechanic
Uninstall those.

Does it change anything there?

Edit: Missed one, that is important.

Synaptic Touch Pad Driver
. Tool old.
Code:
Hardware Type    Synaptics PS/2 Port TouchPad
Driver    c:\windows\system32\drivers\i8042prt.sys (6.1.7600.16385, 103.00 KB (105,472 bytes), 14-Jul-09 2:19 AM)
Update it from http://www.synaptics.com/resources/drivers.
My System SpecsSystem Spec
30 Oct 2012   #17
jo65947

windows 7 x64
 
 

Hi Arc,

I really dont know how to thank you for all the trouble you put yourself into.
Thank you very much!

In the problem now...
I updated network and sound card drivers.
I also updated synaptics driver but in the msinfo32.nfo it still has the old version..

Driver c:\windows\system32\drivers\i8042prt.sys (6.1.7600.16385, 103.00 KB (105,472 bytes), 14-Jul-09 2:19 AM)

I dont know why....(I uninstalled the old one, reboot, install new driver)

Ati driver is the newest there is. There is no beta. Should I install an older one?

I uninstalled daemon tools lite and pc tools registry mechanic.
Do you have any suggestion for registry cleaning tools?

I will run the FurMark again to see how it goes and I will report.

Again thank you very much!
My System SpecsSystem Spec
30 Oct 2012   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome, jo

As I have told, I am not an ATI user, I dont know about the availability of the drivers, but in many a threads, the OPs told me that there is a beta later to July. If you canot get it, get an earlier one, but get rid of this one installed.

only one cleaner I'd recommend, that is CCleaner.

Let us know how the system is working after all those.
My System SpecsSystem Spec
30 Oct 2012   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks Arc,
I might be to help more on the AMD/ATI issue - I might not be the best on this, but have solved a number of issues on my own machines using AMD graphics. Let's see what I can uncover.
For now I'll just post the reference sheet for jo's machine now while I do some research.

Mobile devices for AMILO Notebook Sa 3650 (PDF)

I do have one question for jo - do you recall where the current driver came from? I've had mixed results using Windows updates for hardware. sometimes WU gets it right, other times it gives me the wrong driver. It's probably a good idea to roll back the driver as Arc suggests.
My System SpecsSystem Spec
30 Oct 2012   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

More info:
AMD 780G chipset
-> Downloads: AMD 780 series - SB700 Chipset
-> Downloads: AMD 780G - ATI HD 3200 Graphics

Only vista drivers listed, the most recent are

.....Rls Date | Vers .| Title
01/09/2012 | 8.96 .| AMD Embedded GPU and Chipset Driver for Windows Vista®
05/30/2012 | 8.961 | AMD Legacy Catalyst Display Driver

Dont' do anything yet jo, I'm still looking at the information you suplied and what Fujitsu and AMD say.
My System SpecsSystem Spec
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 Laptop screen goes black and everything freezes




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