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Windows 7: Laptop screen goes black and everything freezes

31 Oct 2012   #31
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Definitely! Let them spend their time on the problem.

You took it in to fix the touchpad - right? Did you have BSOD prior?
If the BSOD occurred after the touchpad was repaired - give the techs the history, including what you've done here (you could just point them to this thread).

Quote   Quote: Originally Posted by jo65947 View Post
I ran Futurmark 3DMark06 twice and it crashed both times after a few seconds.
The screen goes black (illuminated) and the pc freezes.

I am thinking of calling the technicians to take it back.
I am still under warranty.
What do you think?

Thank you in advance
Jo



My System SpecsSystem Spec
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31 Oct 2012   #32
jo65947

windows 7 x64
 
 

Thats right. I took it in to have the touchpad fixed. Before that i did not have any BSOD.

They are coming to get it tomorrow. They will give me a replacement laptop.

Thank you very much all of you.

I will post back when i have any news.

Since then take good care all of you.

Jo
My System SpecsSystem Spec
31 Oct 2012   #33
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Good idea but have them stay with you until you put the replacement through the paces to make sure it's a good one. they may have "repaired" it too.
My System SpecsSystem Spec
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31 Oct 2012   #34
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Wait.... they're coming to get it and they're giving you a replacement?

That's what I call service! I normally have to ship stuff back, sometimes paying one way, and wait.
My System SpecsSystem Spec
31 Oct 2012   #35
jo65947

windows 7 x64
 
 

lol
I ll put their replacement to the test.. (Furmark, Futuremark etc)

I have paid for it as an extension for the warranty.
1 year Fujitsu warranty and I paid for 2 years extension (total 3 years)
With the extension they are coming to get my laptop and give me a replacement one.

I think the cost was around 60
My System SpecsSystem Spec
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 Laptop screen goes black and everything freezes




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