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Windows 7: stop error 0x1e on new windows 7 Pro computer

28 Oct 2012   #1
vicblack

Windows 7 Pro 32 bit
 
 
stop error 0x1e on new windows 7 Pro computer

New Lenovo ThinkCentre Edge 72. Added 16gb memory from Crucial using Crusials memory selector tool and added dual DVI graphics card. I do not have the graphics card details with me right now. It was pulled from the users previous WIndows 7 Pro computer.
I have attached the zip file created by the Diagnostic Tool.


My System SpecsSystem Spec
.
28 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

From your crash dump, I found it: Intel(R) USB 3.0 eXtensible Host Controller Driver. It is of January 2012. You search for an update in Intel Download Center.

Let us know the results.
My System SpecsSystem Spec
30 Oct 2012   #3
vicblack

Windows 7 Pro 32 bit
 
 

Thansk for the quick reply. I downloaded teh enw drivers from Intel and I am stil getting a blue screen. I have attached new reports.
My System SpecsSystem Spec
.

30 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
 kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------
CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF88003322FB0

EXCEPTION_RECORD:  fffff8800331b338 -- (.exr 0xfffff8800331b338)
ExceptionAddress: fffff800031c49bc (nt!ExDeferredFreePool+0x0000000000000100)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff8800331b3e0 -- (.trap 0xfffff8800331b3e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa801627a5b0 rbx=0000000000000000 rcx=fffff8000321f740
rdx=c001000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800031c49bc rsp=fffff8800331b570 rbp=0000000000000000
 r8=c001000000000000  r9=fffffa80157a4570 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!ExDeferredFreePool+0x100:
fffff800`031c49bc 4c8b02          mov     r8,qword ptr [rdx] ds:c0010000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000308fbbe to fffff80003098190

STACK_TEXT:  
fffff880`0331a418 fffff800`0308fbbe : 00000000`00000000 00000000`00000000 fffff880`0331ab90 fffff800`030c3180 : nt!KeBugCheck
fffff880`0331a420 fffff800`030c2e4d : fffff800`0329e770 fffff800`031db2f0 fffff800`03019000 fffff880`0331b338 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`0331a450 fffff800`030c1c25 : fffff800`031defac fffff880`0331a4c8 fffff880`0331b338 fffff800`03019000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`0331a480 fffff800`030d2bb1 : fffff880`0331b338 fffff880`0331ab90 fffff880`00000000 fffffa80`00000003 : nt!RtlDispatchException+0x415
fffff880`0331ab60 fffff800`03097842 : fffff880`0331b338 00000000`00000000 fffff880`0331b3e0 00000000`00000000 : nt!KiDispatchException+0x135
fffff880`0331b200 fffff800`0309614a : fffff880`009e9180 fffffa80`163f23d8 fffff880`009eb380 fffffa80`163f27a8 : nt!KiExceptionDispatch+0xc2
fffff880`0331b3e0 fffff800`031c49bc : 00000000`0000000f fffff800`03608b7f fffffa80`13e76b58 fffffa80`13bea5f0 : nt!KiGeneralProtectionFault+0x10a
fffff880`0331b570 fffff800`031c41a1 : 00000000`00000000 fffffa80`15ce7660 00000000`00000000 fffff880`009e9180 : nt!ExDeferredFreePool+0x100
fffff880`0331b600 fffff880`071d1e15 : fffffa80`13e85890 fffffa80`00000000 00000000`50425355 00000000`00000000 : nt!ExFreePoolWithTag+0x411
fffff880`0331b6b0 fffff800`0309bbd1 : fffffa80`15ee1e93 00000000`00000000 00000000`00000000 fffffa80`13e85890 : usbprint!USBPRINT_AsyncReadWrite_Complete+0x111
fffff880`0331b700 fffff880`04c9624b : 00000000`00000000 fffff880`04cadf00 fffffa80`1383ab50 00000000`00000000 : nt!IopfCompleteRequest+0x341
fffff880`0331b7f0 00000000`00000000 : fffff880`04cadf00 fffffa80`1383ab50 00000000`00000000 fffffa80`1383ab50 : iusb3xhc+0x6424b


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+100
fffff800`031c49bc 4c8b02          mov     r8,qword ptr [rdx]

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  nt!ExDeferredFreePool+100

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x1E_nt!ExDeferredFreePool+100

BUCKET_ID:  X64_0x1E_nt!ExDeferredFreePool+100

Followup: Pool_corruption
---------
In such a situation, we may do two things initially ....

1. Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

2. RAM - Test with Memtest86+
Run memtest for at least eight passes, preferably overnight.

Let us know the results.
My System SpecsSystem Spec
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 stop error 0x1e on new windows 7 Pro computer




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