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Windows 7: BSOD: 0x0000008e

28 Oct 2012   #1
JenC020

Windows 7 Starter
 
 
BSOD: 0x0000008e

Hello All,

I'll begin by apologizing for not including some of the information asked for in the BSOD initial thread instructions. However, I'm unable to do much before my HP Mini 110 crashes.

I have tried to scan the computer for viruses, malaware and update drivers but it crashes as soon as I try.

I did a system recovery to an earlier date, but it did not resolve the problem. I also ran memory test on BIOS and it was normal.

Operating System is Windows 7 Starter.

I have attached a photo of the blue screen and hope someone can help me.


My System SpecsSystem Spec
.
28 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome
iaStor.sys is the driver for Intel Matrix Storage Manager
Update it in safe mode with networking Intel® Driver Update Utility but first delete remnants of older drivers of it using Driver Sweeper
My System SpecsSystem Spec
28 Oct 2012   #3
JenC020

Windows 7 Starter
 
 
Minidump files

I have attached the minidump files.

However, my computer is set to generate kernel dumps. Are these the same? If not, how do I retrieve the kernel dump?
My System SpecsSystem Spec
.

28 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Update the Intel Rapid Storage drivers as mentioned earlier.
Code:
1: kd> lmvm iaStor
start    end        module name
8641a000 864f4000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri Jun 05 07:42:33 2009 (4A287809)
    CheckSum:         0005798D
    ImageSize:        000DA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I'm not sure I ever heard of CA Antivirus Anti-Malware but it's contributing in BSODs for you. Suggest you to uninstall it completely using relevant removal tool of it if any (search in google) or uninstall in advanced mode of Revo uninstaller free and replace with MSE.

Recommended antivirus program for Windows 7 based on stability compared to others:- Run a full scan with both (separately) once downloaded, installed and updated.

Run Disk Check on your hard disk for file system errors and bad sectors on it:
My System SpecsSystem Spec
31 Oct 2012   #5
JenC020

Windows 7 Starter
 
 

Hey KoolKat,

Thanks for your suggestions.

I tried to update the drivers using Intel Automatic Utility scan and it detected that the following drivers need an update.

Graphics Driver
Product DetectedCurrent Driver InstalledThis device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Intel Chipset Software Installation Utility (Chipset INF)
Product DetectedCurrent Version InstalledThis device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Audio Driver for Intel Desktop Board
Product DetectedCurrent Driver InstalledThis device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wireless Networking (WiFi)
Product DetectedCurrent Driver InstalledThis device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


Wired Networking
Product DetectedCurrent Driver InstalledError


Since Intel is not giving me a link to download the updates needed, I looked for the in the HP Driver Update site, but did not find what's needed.

After some digging, I found this update on the Intel Download Center, but I'm not sure if it is compatible with my system. I downloaded it any, but even after reading the Read Me section, I'm unsure of how to install/update the old iaStor.sys driver.
File name:
f6flpy-x86.zip
Version:
11.6.0.1030



Date:
09/13/2012Status:
LatestSize:
0.3 MBLanguage:
EnglishOperating Systems:
Windows Server 2008 *, Windows 7 *, Windows 8*, Windows Server 2008 R2*

CA is an antivirus provided by my ISP. I uninstalled it as suggested. The only antivirus I was able to run successully on Safe Mode was Avast! All the others trigger the BSOD. Avast! found 71 threats, I deleted them all. Evidently, CA was not protecting my computer.

I can no longer log on to Windows normally as the BSOD attacks as soon as I try to start up normally. Unfortunately, Microsoft Essentials cannot be run on Safe Mode.

iaStor.sys continues to be a problem since I continue to get the 0x0000008E error.

Anything else I should try before giving up? How do I update the iaStor.sys file with the download I found on the Intel Download Center?

Thanks in advance.
My System SpecsSystem Spec
31 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Reinstall windows?
My System SpecsSystem Spec
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