I am a novice when it comes to errors and sytem repair so I decided to seek help here for my specific situation. I have a Gateway netbook, bought last year, that is running Window 7 Starter, as was default when purchused. Here's my problem:
Last night while coming out of hibernation my netbook flashed a blue screen and a countdown (too fast to read, has happened before to no issue) which led to the netbook restarting into System Repair mode. I clicked the system repair and it ran and said everything was fine and restarted. It continued restart back to System Repair mode. I tried restoring from a restore point and at first it said it was successful and then restarted back to System Repair. I shut my netbook down for the night, as it was getting late, and started it back up this morning, trying all the same things. Too scared to try anything else. I have never made a back up, I kept waiting for back-up drives to go on sale or for the price to fall. I guess that was a mistake. Anyway, after consulting with forums here and other places online, I have tried the following: F8 into safe mode (restarts into System Repair mode). Now when I try system repair or restore points is says it's unsuccessful. The last system repair attempt yeilded the following message in the diagnosis section:
(everything else was successful except the following)
Root cause found
Boot critical file d:/windows/system 32/kdcom.dll is corupt.
Repair action: file repair
Result: failed. Error code = 0x490
Time taken = 873418ms
Root cause found
A reent driver
installation or upgrade may be preventing the system from starting.
Repair action: System Restore
Result: failed. Error code = 0x1F
Time taken = 712379ms
I am very cautious about trying anything as I stated, my files are not backed up. What I'd like to do first, before anything else, is to back up or copy my files from my netbook, either onto a external HD or to my laptop as they are very important. After that, I will be much more comfortable perfoming any fix on my computer. Thank you, I hope someone can help.