Bought a refurbished Lenovo T430s a week ago. Got a BSOD (blue screen) in the first day. Went out of town and did not use it for a week. Then, the BSOD appears again today.
I am not a PC expert, but I know 124 is related to hardware. Attached is the dump file as well as the screen shot.
I will appreciate if anyone can help me check this dump file. Or should I just call the technical support to return it or replace it? Thanks.
Hello mimiga123 and welcome to Seven Forums.
It appears that your refurbished Lenovo has a processor problem. Numerous drivers have apparently failed to load/be recognized. I'm guessing you received at least a limited warranty that should still be in effect. Since you've had the machine for about a week, I would contact the seller, explain the problem, and find out what their policy is for return and repair or replacement.
Code:0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error condition. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: fffffa8009b89028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000100402, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_GenuineIntel CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: mscorsvw.exe CURRENT_IRQL: f STACK_TEXT: fffff800`00ba8a98 fffff800`03419a3b : 00000000`00000124 00000000`00000000 fffffa80`09b89028 00000000`b2000000 : nt!KeBugCheckEx fffff800`00ba8aa0 fffff800`02fabb13 : 00000000`00000001 fffffa80`098da9d0 00000000`00000000 fffffa80`098daa20 : hal!HalBugCheckSystem+0x1e3 fffff800`00ba8ae0 fffff800`03419700 : 00000000`00000728 fffffa80`098da9d0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263 fffff800`00ba8b40 fffff800`03419052 : fffffa80`098da9d0 fffff800`00ba8e70 fffffa80`098da9d0 00000000`00000000 : hal!HalpMcaReportError+0x4c fffff800`00ba8c90 fffff800`03418f0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e fffff800`00ba8cd0 fffff800`0340ce88 : 00000000`1c55a458 000007fe`f1a04120 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55 fffff800`00ba8d00 fffff800`02e9c8ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 fffff800`00ba8d30 fffff800`02e9c713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c fffff800`00ba8e70 000007fe`f1b2d282 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153 00000000`0018ceb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`f1b2d282 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE Followup: MachineOwner --------- 0: kd> lmvm hardware start end module name 0: kd> mscorsvw.exe *** WARNING: Unable to verify timestamp for iusb3hcs.sys *** ERROR: Module load completed but symbols could not be loaded for iusb3hcs.sys *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys *** WARNING: Unable to verify timestamp for amdxata.sys *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys *** WARNING: Unable to verify timestamp for 360FsFlt.sys *** ERROR: Module load completed but symbols could not be loaded for 360FsFlt.sys *** WARNING: Unable to verify timestamp for 360netmon.sys *** ERROR: Module load completed but symbols could not be loaded for 360netmon.sys *** WARNING: Unable to verify timestamp for DzHDD64.sys *** ERROR: Module load completed but symbols could not be loaded for DzHDD64.sys *** WARNING: Unable to verify timestamp for 360Box64.sys *** ERROR: Module load completed but symbols could not be loaded for 360Box64.sys *** WARNING: Unable to verify timestamp for Apsx64.sys *** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys *** WARNING: Unable to verify timestamp for ApsHM64.sys *** ERROR: Module load completed but symbols could not be loaded for ApsHM64.sys *** WARNING: Unable to verify timestamp for spldr.sys *** ERROR: Module load completed but symbols could not be loaded for spldr.sys *** WARNING: Unable to verify timestamp for btwavdt.sys *** ERROR: Module load completed but symbols could not be loaded for btwavdt.sys *** WARNING: Unable to verify timestamp for btwampfl.sys *** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys *** WARNING: Unable to verify timestamp for btwl2cap.sys *** ERROR: Module load completed but symbols could not be loaded for btwl2cap.sys *** WARNING: Unable to verify timestamp for Tppwr64v.sys *** ERROR: Module load completed but symbols could not be loaded for Tppwr64v.sys *** WARNING: Unable to verify timestamp for peauth.sys *** ERROR: Module load completed but symbols could not be loaded for peauth.sys *** WARNING: Unable to verify timestamp for secdrv.SYS *** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS *** WARNING: Unable to verify timestamp for dump_iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys *** WARNING: Unable to verify timestamp for intelppm.sys *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys *** WARNING: Unable to verify timestamp for psadd.sys *** ERROR: Module load completed but symbols could not be loaded for psadd.sys *** WARNING: Unable to verify timestamp for 360AntiHacker64.sys *** ERROR: Module load completed but symbols could not be loaded for 360AntiHacker64.sys *** WARNING: Unable to verify timestamp for BAPIDRV64.SYS *** ERROR: Module load completed but symbols could not be loaded for BAPIDRV64.SYS *** WARNING: Unable to verify timestamp for Tvti2c.sys *** ERROR: Module load completed but symbols could not be loaded for Tvti2c.sys *** WARNING: Unable to verify timestamp for e1c62x64.sys *** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys *** WARNING: Unable to verify timestamp for iusb3xhc.sys *** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys *** WARNING: Unable to verify timestamp for HECIx64.sys *** ERROR: Module load completed but symbols could not be loaded for HECIx64.sys *** WARNING: Unable to verify timestamp for tvtvcamd.sys *** ERROR: Module load completed but symbols could not be loaded for tvtvcamd.sys *** WARNING: Unable to verify timestamp for ibmpmdrv.sys *** ERROR: Module load completed but symbols could not be loaded for ibmpmdrv.sys *** WARNING: Unable to verify timestamp for Smb_driver_Intel.sys *** ERROR: Module load completed but symbols could not be loaded for Smb_driver_Intel.sys *** WARNING: Unable to verify timestamp for Netwsw00.sys *** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys *** WARNING: Unable to verify timestamp for risdxc64.sys *** ERROR: Module load completed but symbols could not be loaded for risdxc64.sys *** WARNING: Unable to verify timestamp for drmk.sys *** ERROR: Module load completed but symbols could not be loaded for drmk.sys *** WARNING: Unable to verify timestamp for 5U877.sys *** ERROR: Module load completed but symbols could not be loaded for 5U877.sys *** WARNING: Unable to verify timestamp for iusb3hub.sys *** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys *** WARNING: Unable to verify timestamp for 360AvFlt.sys *** ERROR: Module load completed but symbols could not be loaded for 360AvFlt.sys *** WARNING: Unable to verify timestamp for IntcDAud.sys *** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys *** WARNING: Unable to verify timestamp for bcbtums.sys *** ERROR: Module load completed but symbols could not be loaded for bcbtums.sys *** WARNING: Unable to verify timestamp for btwaudio.sys *** ERROR: Module load completed but symbols could not be loaded for btwaudio.sys *** WARNING: Unable to verify timestamp for btwrchid.sys *** ERROR: Module load completed but symbols could not be loaded for btwrchid.sys *** WARNING: Unable to verify timestamp for PHCORE64.SYS *** ERROR: Module load completed but symbols could not be loaded for PHCORE64.SYS *** WARNING: Unable to verify timestamp for iwdbus.sys *** ERROR: Module load completed but symbols could not be loaded for iwdbus.sys *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys *** WARNING: Unable to verify timestamp for SynTP.sys *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys *** WARNING: Unable to verify timestamp for cdd.dll *** ERROR: Module load completed but symbols could not be loaded for cdd.dll Couldn't resolve error at 'scorsvw.exe'
Contacted Lenovo and they asked me to send it in. Hopefully they will repair it or just let me return it.
Sorry you have to go through this inconvenience. On the bright side Lenovo has a really great customer service reputation. I have an E520 and they've been really good whenever I've had a question or issue. If you get a chance, please post back with a follow-up. (Did Lenovo repair or replace.)
Quote