BSOD - Right after start up... Works when it wants to!!


  1. Posts : 16
    Windows 7 Home x64
       #1

    BSOD - Right after start up... Works when it wants to!!


    My laptop has given me problems as of late. I am experiencing random BSOD's after start up... I say random only b/c the laptop will work fine for a day or two and then go right back to BSOD problems. I have tried a system restore it works on safe mode & networking... currently its working on windows normal start up and so I wanted to take the time out and try to cure this problem before it begins to act up again. Please help, Thanx in advance Kaaz.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hi Kaaz

    Problematic software:
    Code:
    Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
    McAfee is a frequent cause of BSODs. Please remove it with its removal tool, McAfee Removal Tool - McAfee Uninstaller

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Run a full scan with both (separately) once downloaded, installed and updated.

    Free up your start-up, keep nothing except the antivirus:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know the results
      My Computer


  3. Posts : 16
    Windows 7 Home x64
    Thread Starter
       #3

    I am working on that now & I will return with the results. Thank you koolkat77... One question how do I post the results? Do I run another SF_Diagnostic_Tool or do I just let you know if the BSOD occurs again... Either way thanx for your support I really do appreciate you taking the time to help me find a solution to this problem. Thank you.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Yup, if they occur again grab them with the Diagnostic tool and upload :)
      My Computer


  5. Posts : 16
    Windows 7 Home x64
    Thread Starter
       #5

    OhMyGoodness!
    It took me like forever to kind of complete every thing on that list...
    So here's the UPDATE.

    McAfee Removal Tool - McAfee Uninstaller - COMPLETED SUCCESSFULLY

    Microsoft Security Essentials - Full Scan COMPLETED SUCCESSFULLY KIND OF
    -malware found and was prompted to download & run Windows Defender Offline
    -Ran Windows Defender Offline from USB before start up. Full Scan completed no virus found. Re-started my computer & MSE found the same virus again & prompted WDO. Re-started computer ran WDO again same result... did this about 3x's then moved on to the next step.

    Malwarebytes - COMPLETED SUCCESSFULLY
    -found same virus as MSE TrojanDOS/Alureon.A rootkit:Alureon->Mbr::Alureon
    -Quarantined/Removed

    Good and Free system security combination - 90% Completed
    -I found View device webpage but once there I didn't see anything for firewall/configure to select standard apply & exit, so that part wasn't done.
    -added the WOT add-on - COMPLETED
    -SuperAntiSpyware - COMPLETED

    Startup Programs - Change - COMPLETED

    SFC /SCANNOW Command - System File Checker - COMPLETED
    -Windows Resource Protection did not find any intergrity violations.

    Disk Check - COMPLETED

    *now by this time i only experienced a BSOD once and this was in the beginning of this process and i haven't experienced it since & my computer was restarted at least 10x's already.
    **I was also prompted to install a window update but Error(s)found: Code FFFFFFFE & I am unable to install this update.
    ***MSE & Malwarebytes still see the virus
    ****I ran another Dump File and attached it here along with the Malwarebytes report. Please see attachments.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I'm taking a look at the new files.

    Run this tool and delete anything it finds:

    ESET online scanner:
      My Computer


  7. Posts : 16
    Windows 7 Home x64
    Thread Starter
       #7

    I ran the rootkit utility & it successfully "cured" my problem.

    When I tried to run the ESET Scan a msg came up stating "Can not get update. Is proxy configured?"

    BUT

    I was able to get my windows update install that i wasn't able to get before. So for the most part I have to say that my BSOD problem is solved and thank you so much again and again and again Thank you. Problem Solved!!
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Good to hear that :) and I'm happy I was able to help you. Let us know if there are any other issues.
      My Computer


 

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