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Windows 7: BSOD while afk for a long time

29 Oct 2012   #1
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 
BSOD while afk for a long time

Hi

My system is Dell Dell Studio XPS L502 i7, Recently I'm facing a blue screen problem which only happens when I'm not doing anything on pc ... I mean sometimes when I sleep I start downloading large files etc and get to bed ... but it seems the last 2 times I tried this .. every time there was a blue screen error.

I don't know if this will help but I added both errors even log screenshot from my dell support center ...

And also attached the zip with system info etc using the "SF Diagnostic Tool"

PS: if this is of any help ... I had a faulty battery so I changed it recently .. about 20 days or so ago ... and this is the second time it happend ... could it have anything to do with the battery? (faulty battery maybe? as I had to change the last battery because it was faulty and it kept crushing my system ... BSOD error ... so I searched in dell forums & local Dell tech center and they suggested that I change battery and so I did .. now it feels like same issue's coming back again.)

NOTE: I didn't any system info as I assume you'll have all the info necessary in the zip attached.

If anything else or any other info necessary, let me know and I'll add them.

Please provide solution to this, thanks in advance for your help!


My System SpecsSystem Spec
.
29 Oct 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello Gabe and welcome to Seven Forums.

I'm not a BSOD expert but until one comes along to review your .dmp files, there are a couple of things you can do.

Remove the battery and run the computer on AC power only. If BSODs still occur it's probably not battery related.

Make sure you don't have any damaged or corrupt system files by running s system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot your computer after each scan.

SFC /SCANNOW Command - System File Checker

Also check for overheating. Laptops by design do not have adequate fans or vents Prolonged use (such as downloading large files, etc) can cause serious temperature spikes. There are several free utilities that can monitor temperatures in real time such as Speccy, SpeedFan, and HWMonitor. It also might help to use a laptop cooling pad to assist with ventilation.
My System SpecsSystem Spec
29 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello Gabe,

From Bangladesh?

Please follow the good advice given by Marsmimar.

Your BSOD was caused by (the Banglalion Connection manager - I guess):
Product: Beceem Communications Inc. Tarang
Company: Beceem communications pvt ltd.
Description: Beceem Communications Inc. WiMAX driver

You should completely uninstall and reinstall the software and drivers for it.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to Banglalion then delete remnants of its drivers using Driver Sweeper

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006d0e9d0, fffff80000b9c3d8, fffffa8009e89110}

*** WARNING: Unable to verify timestamp for BcmBusCtr_64.sys
*** ERROR: Module load completed but symbols could not be loaded for BcmBusCtr_64.sys
Probably caused by : BcmBusCtr_64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006d0e9d0, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009e89110, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  BcmBusCtr_64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ed87b38

MODULE_NAME: BcmBusCtr_64

FAULTING_MODULE: fffff8800a962000 BcmBusCtr_64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`033436d2 : 00000000`0000009f 00000000`00000003 fffffa80`06d0e9d0 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`032e3c3c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c430 fffff800`032e3ad6 : fffff800`03480f20 00000000`004bbe34 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`032e39be : 000000b4`4c2ec5dd fffff800`00b9cb18 00000000`004bbe34 fffff800`0344e908 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`032e37a7 : 00000026`a5fa5fc1 00000026`004bbe34 00000026`a5fa5f77 00000000`00000034 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`032d0cca : fffff800`0344be80 fffff800`03459cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_drxvi314_64_IMAGE_BcmBusCtr_64.sys

BUCKET_ID:  X64_0x9F_3_drxvi314_64_IMAGE_BcmBusCtr_64.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8009e89110
Irp is active with 3 stacks 2 is current (= 0xfffffa8009e89228)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8006e5a050 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\drxvi314_64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for drxvi314_64.sys
*** ERROR: Module load completed but symbols could not be loaded for drxvi314_64.sys
 \Driver\bcm
			Args: 00015500 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b09a2a0    

			Args: 00000000 00000000 00000000 00000000
================================================================
0: kd> lmvm drxvi314_64
start             end                 module name
fffff880`0a976000 fffff880`0a9dab00   drxvi314_64 T (no symbols)           
    Loaded symbol image file: drxvi314_64.sys
    Image path: \SystemRoot\system32\DRIVERS\drxvi314_64.sys
    Image name: drxvi314_64.sys
    Timestamp:        Fri Dec 02 13:17:53 2011 (4ED87BA1)
    CheckSum:         00070632
    ImageSize:        00064B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may follow this tutorial as well:Let us know the results
My System SpecsSystem Spec
.

29 Oct 2012   #4
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Hi koolkat77
Thank you very much for your quick response.

I understand Banglalion seems to be causing the issue but its a software that comes along with my WiFi USB stick.
Before I remove and reinstall it, I have a question, wouldn't it be the same? I mean as far I know this software doesn't have update options .. (I mean if the core files are causing this issue .. then wouldn't it be the same?)
And if I delete the software, there is no way for me to connect to internet and also to test the BSOD, because as I have mentioned before, it only happens when I download files and go afk.

Please advise how to proceed.

And marsmimar thank you too, about filechecker, I have already done that, seems my system files are fine.

Thanks!
My System SpecsSystem Spec
29 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Don't worry about uninstalling and reinstalling the software and it's drivers. I haven't tried it myself but I'm sure you'll be getting the installation process every time you plug it in the USB port. I'll try it with mine now and confirm you if you want me to.

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
  • open the control panel
  • go to power options (you may have to set view to small icons)
  • click change plan settings
  • in the window that opens:
  • click change plan settings
  • click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
My System SpecsSystem Spec
29 Oct 2012   #6
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Ok I reinstalled it, its about night time here, I'll run a download as test and lets see if the BSOD happens again or not (hopefully not)

Will update tomorrow again.

Thanks for your help!
My System SpecsSystem Spec
29 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome. BTW, consider switching antivirus during this process also. The one you're using currently often contributes in BSODs.

Recommended antivirus program for Windows 7 based on stability compared to others:-
Run a full scan with both (separately) once downloaded, installed and updated.
My System SpecsSystem Spec
30 Oct 2012   #8
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Goodmorning!

It seems nothing happens last night, so far so good ....

What you said about anti-virus, I'm using Avast ... I didn't know its bad ... could you provide some references so I can perhaps contact their support directly with this and show them that avast has an issue and ask them to sort it out maybe (I don't really wanna switch avast unless its absolutely necessary, as I have been using it for ... I don't know how long and to be honest it never let me down), and if you can provide assistance with this, that would be great too.

Let me know.

Btw one more question, now that we're certain that its Banglalion software that's causing the issue, could you advise some precautions so I can avoid such situations (BSOD) in future

Thanks!
My System SpecsSystem Spec
30 Oct 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is it the free version or paid version of Avast! ?

It's the paid one that's a little stubborn with what it does but if you're having the free version you're good. No need for any precaution at the mom. Hopefully the changes we made on your lappy now stops them once and for all, but IF the BSODs reoccur just post the logs here like you did in your first post.

Weird cause I never had a problem with banglalion on my computer. Probably it was not installed correctly on your laptop.

Keep us posted either way, good luck.
My System SpecsSystem Spec
30 Oct 2012   #10
gabe22

Windows 7 Home Premium, Version 6.1 (Build 7601: Service Pack 1)
 
 

Its the free version, so I guess that solves the problem.

Thanks a lot for your assistance!
My System SpecsSystem Spec
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