Help, got BSOD.

Kukeke · 30 Oct 2012

Hi
I have a problem on my Asus K53S.
Random program creshes and then trying to restart i get BSOD.
I ran self diagnostics tool and put the log in the attachment.
Excuse my bad english.

koolkat77 · 30 Oct 2012

Welcome to SevenForums

Your BSOD was caused by outdated video card drivers.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005b384e0, fffff8800ffba250, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+158250 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005b384e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800ffba250, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+158250
fffff880`0ffba250 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`039da988 fffff880`10b32000 : 00000000`00000116 fffffa80`05b384e0 fffff880`0ffba250 00000000`00000000 : nt!KeBugCheckEx
fffff880`039da990 fffff880`10b31d0a : fffff880`0ffba250 fffffa80`05b384e0 fffffa80`0877ed50 fffffa80`0871a410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`039da9d0 fffff880`0fe0ff07 : fffffa80`05b384e0 00000000`00000000 fffffa80`0877ed50 fffffa80`0871a410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`039daa00 fffff880`0fe39b75 : 00000000`ffffffff 00000000`00002300 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`039daae0 fffff880`0fe382bb : 00000000`00000102 00000000`00000000 00000000`00002300 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`039dab10 fffff880`0fe0b2c6 : ffffffff`ff676980 fffffa80`0871a410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`039dabb0 fffff880`0fe37e7a : 00000000`00000000 fffffa80`0877ad50 00000000`00000080 fffffa80`0871a410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`039dacc0 fffff800`02f6096a : 00000000`02c75f74 fffffa80`08334a10 fffffa80`05801b30 fffffa80`08334a10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`039dad00 fffff800`02c9fac6 : fffff880`009eb180 fffffa80`08334a10 fffff880`009f5f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`039dad40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+158250
fffff880`0ffba250 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+158250

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dca41c8

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fe62000 fffff880`10ad2680   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed May 11 13:59:04 2011 (4DCA41C8)
    CheckSum:         00C81304
    ImageSize:        00C70680
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

First uninstall older drivers:

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to NVIDIA, then delete remnants of driver using Driver Sweeper

For more reference, go though: STOP 0x116: VIDEO_TDR_ERROR troubleshooting