Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD during Windows Update

30 Oct 2012   #1
m3lior

Windows 7 Home Premium 32bit
 
 
BSOD during Windows Update

I was installing some updates (I think one driver, new definitions for windows defender, and a couple of random updates), and had restarted my computer. It went to the update screen where is shows the % finished before booting up and the it went to a BSOD. The computer started up again, and it went back to the update screen. It did the BSOD one more time, and then after the reboot it went and logged normally into windows, without finishing the updates (I believe it only got as far as %35. The BSOD Dump file is attached.

Thanks for your help!


My System SpecsSystem Spec
.
30 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Something is puzzling there ...

May I ask you one pardon question? How long you are using the Convent Eye program?

Is this program has anything to do with 11th October, Thursday?

If not, can you remember what have you done on that day?

Depending on your answer only, I can suggest you anything.

Why?

It is crashed on cewd32.sys. Not a single info is available on it all over the internet.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {9a58e000, 0, 830b9a51, 0}

*** WARNING: Unable to verify timestamp for cewd32.sys
*** ERROR: Module load completed but symbols could not be loaded for cewd32.sys
Probably caused by : cewd32.sys ( cewd32+217b )

Followup: MachineOwner
---------
And, the driver's date is 11th October, Thursday.
Code:
lmvm cewd32
start    end        module name
91bc0000 91bca000   cewd32   T (no symbols)           
    Loaded symbol image file: cewd32.sys
    Image path: \??\C:\Windows\system32\Drivers\cewd32.sys
    Image name: cewd32.sys
    Timestamp:        Thu Oct 11 22:28:11 2012 (5076FAA3)
    CheckSum:         0000913E
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It is my wild guess that it is Convent Eye (the cewd32... C is for convent and e is for eye, I am guessing).

If you have installed the program by a nearly date, uninstall it, the crashes will not be there.

Waiting for your reply.
My System SpecsSystem Spec
30 Oct 2012   #3
m3lior

Windows 7 Home Premium 32bit
 
 

Thanks for the response! Actually, that does not come as a major surprise. Earlier the program was causing crashes while I was updating steam, but I worked together with their customer service reps to solve the problem. Oh well, I guess it is not to be. Thank you for letting me know, I will uninstall the program.
My System SpecsSystem Spec
.

30 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Or Contract the customer service again.

Update the thread with the results.
My System SpecsSystem Spec
30 Oct 2012   #5
m3lior

Windows 7 Home Premium 32bit
 
 

Alright, I uninstalled the program and the crashes have stopped! Thanks again.
My System SpecsSystem Spec
01 Nov 2012   #6
m3lior

Windows 7 Home Premium 32bit
 
 

Alright, so I was re-installing a game on Steam recently, and I had Google music manager open on my computer after an install. The computer was just sitting for about 15 minutes, and then it had another BSOD. The file is attached.
My System SpecsSystem Spec
01 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by Realtek RTL8192C Wireless USB drive.
Code:
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {201, 2, 1, 8fc732bb}

Unable to load image \SystemRoot\system32\DRIVERS\RTL8192cu.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTL8192cu.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192cu.sys
Probably caused by : RTL8192cu.sys ( RTL8192cu+6f2bb )

Followup: MachineOwner
---------
And it is very old, too.
Code:
lmvm RTL8192cu
start    end        module name
8fc04000 8fceb000   RTL8192cu T (no symbols)           
    Loaded symbol image file: RTL8192cu.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8192cu.sys
    Image name: RTL8192cu.sys
    Timestamp:        Tue Jul 13 08:44:25 2010 (4C3BDA11)
    CheckSum:         000A0CBD
    ImageSize:        000E7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

The latest nVidia display driver is problematic. I experienced it myself, and seen in a lot of threads, including your.
Code:
82f299b8  9299952dUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x19252d
Roll back to the immediate earlier stable version.
Also, disable USB Selective Suspense.
USB Selective Suspend - Turn On or Off

Let us know the results.
My System SpecsSystem Spec
01 Nov 2012   #8
m3lior

Windows 7 Home Premium 32bit
 
 

Thanks for the speedy response! I made all of the suggested changes and am installing a new game but have not had any more BSOD yet. I'll let you know if anything else comes up. Thanks again!
My System SpecsSystem Spec
01 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Best of luck. There may be further issues, and in that case let us know.
My System SpecsSystem Spec
21 Nov 2012   #10
m3lior

Windows 7 Home Premium 32bit
 
 

So, it happened again. I was playing Planetside 2 and it crashed (which unfortunately is not a rare occurrence). After I clicked ok for the crash, the BSOD hit. Log attached. Thank you guys for this, it is much appreciated.
My System SpecsSystem Spec
Reply

 BSOD during Windows Update




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD on Windows Update; BSOD when playing games
NOTE: DM log collector seem to be getting stuck when collecting msinfo32.nfo, so the attached file can be incomplete. Please let me know if it can take longer than 10 minutes to collect this data so i will run the program again. BSOD #1: It started at around January 15th - basically when i shoot...
BSOD Help and Support
BSOD from Windows Update
So far, I have little more than an operating system with no actual software installed. I have wanted to do some updates to my installation, but on several occasions, I have been stopped by a BSOD. Sometimes it is not on the screen long enough to construe the error. Also, I have been shown the...
Windows Updates & Activation
Windows Error and BSOD - Windows Update installed on wrong drive (?)
Hello, my computer has been dead for the last few days so to speak. For two days ago I turned on my computer - it started up just like any other day. I saw the Desktop and bang, blue screen of death. This has not happened since I installed Windows on my new SSD Harddisk (I'm running with two...
BSOD Help and Support
BSOD since windows update?
Hi, I have suffered multiple BSOD for the last three days, seems to tie in with last lot of Windows updates. I include the errors from Blue Screen View which show for every instance. I have updated my graphics driver but this makes no difference. dxgkrnl.sys dxgkrnl.sys+5d000...
BSOD Help and Support
BSOD during Windows update?
Was installing the "important" updates, and got a BSOD. .dmp file is attached.
BSOD Help and Support
BSOD after Windows update
Hello, I did a windows update last night and since then I have been unable to load my Windows 7 Professional OS. The computer is stuck in a continuous reboot cycle. I see the initial Windows splash prior to it automatically rebooting. I tried to boot into safe mode and the behavior was the...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:52.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App