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Windows 7: BOSD Random Times/Applications, error 0x0000003B ntoskrnl.exe

30 Oct 2012   #1
lazerpickle

Windows 7 Home Premium x64
 
 
BOSD Random Times/Applications, error 0x0000003B ntoskrnl.exe

My computer recently started blue screening with the error code 0x0000003B seeming to come from ntoskrnl.exe, I haven't installed any new software (to my knowledge) recently, and I've also been having Windows Explorer crash and freeze up right after I boot. I'm attaching my recent dump files and if anyone could help me resolve this it would be greatly appreciated.


My System SpecsSystem Spec
.
31 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums

Can you tell us what antivirus are you using?

Code:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
From your .dmps it looks like your graphic card drivers need to be updated to their latest.
Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`04c0b000 fffff880`05705000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 06 07:48:25 2012 (4F7E4B69)
    CheckSum:         00AABC48
    ImageSize:        00AFA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to ATI then delete remnants of its drivers using Driver Sweeper. Reboot the computer whenever you are prompted to
Then do the Furmark Test:

Video Card - Stress Test with FurmarkMonitor your temps with Speccy during these testsUpload a screenshot of your hard disk using crystal disk info:Run Disk Check on your hard disk for file system errors and bad sectors on it:Hard drive test both short and long with: Also the DOS version of:Let us know the results
My System SpecsSystem Spec
31 Oct 2012   #3
lazerpickle

Windows 7 Home Premium x64
 
 

i am using Malwarebytes, AVG, and was using Security Essentials but uninstalled it sense it crashed all the time. I'll go ahead and run those stress tests/update my drivers and report back. Thanks for the tips.
My System SpecsSystem Spec
.

31 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'd avoid AVG as it contributes in BSODs. Microsoft Security Essentials does not cause such problems. However, you can install it afresh

Keep us posted
My System SpecsSystem Spec
01 Nov 2012   #5
lazerpickle

Windows 7 Home Premium x64
 
 

Although I installed AGV after I started getting bluescreens, I'll take that into consideration. This will be the 4th time I've tried reinstalling security essentials (after a complete removal) and I doubt it will help to try installing it again it always sends out the "Service had stopped" notification and cant complete full scans, windows defender does the same thing. I thought that it might be a virus but I scanned several times with multiple programs and haven't found any malware. Going to run those tests on my pc tonight, thanks for the help.
My System SpecsSystem Spec
01 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK, Don't install MSE right now.

I'm waiting for the snips of crystal disk info and the results from hard drive diagnostics.

Please tell us:
  1. When did you last do a clean install of windows 7 on your computer?
  2. What is the age of all the computer hardware?
  3. It's status of warranty?
My System SpecsSystem Spec
01 Nov 2012   #7
lazerpickle

Windows 7 Home Premium x64
 
 

Attaching the CrystalDisk and disk check info, and:
1. I last did a clean install of windows in late May.
2. All computer hardware was purchased in late May.
3. No warranty besides what the manufacturer offers.
My System SpecsSystem Spec
02 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks good.

Any BSODs lately?
My System SpecsSystem Spec
02 Nov 2012   #9
lazerpickle

Windows 7 Home Premium x64
 
 

Not currently, and if i'm still clear for the next few days ill close the thread, thanks for all the help
My System SpecsSystem Spec
02 Nov 2012   #10
lazerpickle

Windows 7 Home Premium x64
 
 

scratch that BSOD are back and hitting me almost immediately after logging in. They seemed to come back after I used java again (which crashes a good 5-10 minutes consistantly) and i can never seem to fix it.
My System SpecsSystem Spec
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 BOSD Random Times/Applications, error 0x0000003B ntoskrnl.exe




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