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Windows 7: SYSTEM_SERVICE_EXCEPTION error 0xc0000005

31 Oct 2012   #1
tgunness

Windows 7 64bit
 
 
SYSTEM_SERVICE_EXCEPTION error 0xc0000005

Good all,

Been having BSOD constantly on my new lenovo laptop (T430s) for the last two weeks.

Attached is the SF Diagnostic Tool output.

There have been three types of BSOD:
- The latest BSOD is for "service exception" - this one showed up once today.
- "PAGE_FAULT_IN_NONPAGED_AREA" several times.
- "irql_not_less_or_equal" several times.

BTW I did a disk clean up, silly me, and this reduced several minidumps down to just 3. I do have a minidump for each for the three types of BSOD I'm getting.

Any help is greatly appreciated.


My System SpecsSystem Spec
.
31 Oct 2012   #2
tgunness

Windows 7 64bit
 
 

The only upgrade done on the machine was to install 2 8GB sticks (from Cosair #CMSO16GX3M2A1333C9). Memtest86 was run all night with no problems detected.

I have just removed those 8GB sticks and replaced the original single Samsung 4GB stick in the laptop.
My System SpecsSystem Spec
31 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums

Looks like Lenovo HDD utility driver (part of the IBM Thinkpad Active Protection System) has been causing some problems.
Code:
fffff880`09d5a1f8  fffff880`01d16c95Unable to load image \SystemRoot\System32\DRIVERS\Apsx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Apsx64.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx64.sys
 Apsx64+0x1c95
----------------------------------------------------------
2: kd> lmvm Apsx64
start             end                 module name
fffff880`01d15000 fffff880`01d3c000   Apsx64   T (no symbols)           
    Loaded symbol image file: Apsx64.sys
    Image path: \SystemRoot\System32\DRIVERS\Apsx64.sys
    Image name: Apsx64.sys
    Timestamp:        Wed Dec 28 19:12:26 2011 (4EFB15BA)
    CheckSum:         000336E4
    ImageSize:        00027000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I'm not sure if these things are really needed but check if updating its drivers from here resolves the problem.

Intel Storage drivers are also contributing
Code:
fffff880`09d5a9a8  fffff880`0129916cUnable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x5216c
2: kd> lmvm iaStor
start             end                 module name
fffff880`01247000 fffff880`015eb000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu May 31 02:40:40 2012 (4FC685C8)
    CheckSum:         00091790
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Reinstall the them or see if there are more recent ones from here

Uninstall the software/driver from control panel first, then delete remnants of driver using Driver Sweeper. Remember to reboot before installing the latest drivers

Keep us posted
My System SpecsSystem Spec
.

31 Oct 2012   #4
tgunness

Windows 7 64bit
 
 

I have just uninstalled both Intel Rapid and Lenovo APS. Installed the latest for each onto the system (was 2 revisions back from latest revision on each).

I will inform if the BSOD went away.
My System SpecsSystem Spec
31 Oct 2012   #5
tgunness

Windows 7 64bit
 
 

While streaming movie from Netflix the video on screen froze but machine didn't BSOD. Had to do a hard boot and I didn't get a minidump.

This was similar usage to when the BSOD would appear. Will post a minidump when it happens again.
My System SpecsSystem Spec
31 Oct 2012   #6
tgunness

Windows 7 64bit
 
 

remove/reinstall of iaStore and Lenovo APS didnt seem to stop the BSOD.

Attached is another BSOD I got. Could this be faulty RAM memory?
My System SpecsSystem Spec
31 Oct 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Since this is a new laptop you should take it back to the vendor for a check up as testing stuffs might void your warranty. Or if you want to avoid that right now you should start with a clean install of windows 7 avoiding the factory bloatware and see how the lappy performs.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
My System SpecsSystem Spec
01 Nov 2012   #8
tgunness

Windows 7 64bit
 
 

Memtest found 6 errors in 5 passes on both sticks.

I'm now running through the paces of determining the stick and/or slot that is having the problem.

These ram sticks were installed by me Cosair CMSO16GX3M2A1333C9...according to vendor installing RAM permitted.

Thanks for the help koolkat!

Found the mem error just in time, 5 days left on the refund policy for them.
My System SpecsSystem Spec
02 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update, keep us posted
My System SpecsSystem Spec
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