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Windows 7: WSOD & BlackSOD, recent crashes & other misc problems

10 Nov 2012   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sorry but I do not see any system specs.

How old is this laptop? Warranty status?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:


My System SpecsSystem Spec
.
11 Nov 2012   #12
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, I downloaded the new AVG Graphics thingy, as I was unable to provide details I used the Automatic selector. It downloaded the installed, and as I was about to finish installation the computer crashed, first I had a black screen of death, then my display came back, but small and in the center of the screen, then it crashed and I had a Windows Error Screen.
It created a dump (attached)
but now my display is stretched and magnified, and not showing things right, so there is an image of that attached also.
Please help!
-Carpet Man

nb it's quite hard to tell from the picture, but it's extended the display, making everything stretched, and I have to scroll horizontally to see all of web pages
My System SpecsSystem Spec
11 Nov 2012   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you upload a snip of the temperatures of the hardware using speccy?
My System SpecsSystem Spec
.

11 Nov 2012   #14
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Will this do? sorry for being slow in responding to your queries
My System SpecsSystem Spec
11 Nov 2012   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks.

Post a snip of the "summary" tab.
My System SpecsSystem Spec
11 Nov 2012   #16
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

There you go. The text that is cut off reads: 298GB Western Digital WDC WD32 00BPVT-75ZEST0 SATA Disk Device (SATA) 38 C (for the hard drive part)
My System SpecsSystem Spec
11 Nov 2012   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Does the laptop feel warm during use?? Do you have a cooler for it?
My System SpecsSystem Spec
11 Nov 2012   #18
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Not often. Before I rebooted it some months back it did, though. It's quite warm now as I'm doing a backup, but during normal use it's not noticeably warm.
I'm assuming there's a built in cooler, but if not then no, I don't have one. It's a Dell Inspiron if that helps.
My System SpecsSystem Spec
11 Nov 2012   #19
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I suspect a overheating issue because the new .dmp that you uploaded shows a problem with the ATI drivers that you updated as Arc suggested.

Is the laptop under warranty? I'm not sure if I asked this earlier.
My System SpecsSystem Spec
11 Nov 2012   #20
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

You did, and I am not sure. If it is, I suspect it has run out, as I've owned it for over 2 years.

New info:
I had severed my laptops internet connection temporarily in the hope it would speed up the backup process, while I read a book. After about 15% into the backup the screen flashed black, then a few minutes later it had a lack screen of death. It felt extremely warm.
My System SpecsSystem Spec
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 WSOD & BlackSOD, recent crashes & other misc problems




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