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Windows 7: WSOD & BlackSOD, recent crashes & other misc problems

11 Nov 2012   #21
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by Carpet Man View Post
As stated in the original post, they are usually black screens, but I've had a few white screens, and occasionally a grey and white screen. There are some specs in the OP too.
This way:



To help us help you would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built.

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.
After doing this your specs will be available in each of your posts. Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.

The "blackSOD" as you call them are like due to your machine overheating. Clean out all dust that you can find from coolers, vents and fans.


My System SpecsSystem Spec
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11 Nov 2012   #22
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It is a laptop, sorry for not stating that.
I will update all neccecary specs when my laptop has finished backing up, as I don't want to risk the backup failing again. It is 82% complete, so it should be done in an hour.
I will attempt that when I can, but I just find it hard to accept that I've had the laptop for so long, and am only now receiving problems of this sort. Ah well I'll follow your advice: how would you suggest me doing this? It is a Dell Inspiron Laptop, as previously stated.
My System SpecsSystem Spec
11 Nov 2012   #23
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Laptops are limited in their ability to dissipate heat. There's not much space to place fans and such. Also, over time vents and fans get clogged with dust, pet hair and such. A can of compressed air can help unclog them in many cases. Might I suggest you download Core temp to monitor CPU temps and GPUz to monitor GPU temps. With GPUz, you can click on the sensor tab and log all information about the graphics to any folder you want it too. Then with a crash, you can look at the log to determine exactly what is going on with the GPU.
My System SpecsSystem Spec
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11 Nov 2012   #24
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

1. Is you backup completed?
2. One last time; please install you system specs, Use the User CP at the top of the page.
3. You have been requested to do things in post #2 and #7 and others post. Please make a list of things your have completed or tried to complete and the results.
4. Name all anti virus, anti malware ect. programs you now have installed at this time whether you are using them or not.
5. When was the last time you used a registry clean up program or tune up program?
6. Unplug everything from the computer that is not need at this time. No printer,phone,card readers ect.
-------------------------
I don't get a clear picture of what computer we are trying to help fix.
I don't get a clear picture of what you have tried and the results.
Examples: Post #2 request to do a sfc /scannow and a disk check. Were these done and what was the results. If you don't want to do these types of things just let us know.
My System SpecsSystem Spec
11 Nov 2012   #25
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
1. Is you backup completed?
2. One last time; please install you system specs, Use the User CP at the top of the page.
3. You have been requested to do things in post #2 and #7 and others post. Please make a list of things your have completed or tried to complete and the results.
4. Name all anti virus, anti malware ect. programs you now have installed at this time whether you are using them or not.
5. When was the last time you used a registry clean up program or tune up program?
6. Unplug everything from the computer that is not need at this time. No printer,phone,card readers ect.
-------------------------
I don't get a clear picture of what computer we are trying to help fix.
I don't get a clear picture of what you have tried and the results.
Examples: Post #2 request to do a sfc /scannow and a disk check. Were these done and what was the results. If you don't want to do these types of things just let us know.
1. Yes, although I got a BlackSOD soon after.
2. I have done this. However, I have no clue why it says I have no display resolution. I assume it's something to do with the AMD Graphics Driver I downloaded earlier today.
3. I have downloaded this AMD Graphics Driver, posted Numerous dumps, Uninstalled McAffee using it's removal tool, ran the free ESET online virus scanner (before uninstalling McAffee) and downloaded Microsoft Security Essentials.
4. Only Microsoft Security Essentials.
5. I'm unsure what these programs are, sorry.
6. All I have plugged in is my wireless mouse and speakers.

Thank you for your support and patience, everyone. It's much appreciated
My System SpecsSystem Spec
11 Nov 2012   #26
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

My suggestion would take a look at post #2 and complete sfc /scannow and the disk check a post back results. These tests are very important. Report back results and let these good folks here help you with the next step. I also suggest not doing things not suggested at this time. Doing things by yourself or using other websites suggestions along with the guidance given here all at the same time will be nothing but a mess.
Now I will get out of the way and watch how things are going.
My System SpecsSystem Spec
11 Nov 2012   #27
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Download the WD HDD test tool here and run it. Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
11 Nov 2012   #28
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for updating your system specs - it really does help on this side.

Also thanks for the status update in post 25. Now, you're getting a lot of information and it might be difficult to figure out what to do when... my approach is to finish the advice given in the order it is given - posting any reports or screenshots requested. You are our eyes and fingers, members are your expert guides.

It might be best to compare your status in post 25 to post 2. Anything that was suggested/requested and has not be done, please complete and report the results. I think that would go a long way in the resolution of the issue on your machine.

Please PUBLISH a Speccy report (in Speccy, file menu -> publish) and post the URL it provides to you. I know a few folks have asked for Speccy info, but I've only seen screen shots. Speccy gathers information about your system so people can look at that for drivers, software, etc. There is no sensitive information in the published report.

I know that members are making software suggestions: either removal or installation. These suggestions are based on the experience of the member, only free software is recommended, and it has gained the trust of the SF members - so you can feel safe about it as well. Many of the software that are recommended to be removed are known to cause issues on Windows machines. Almost every fixup, registry cleaning, as well as a few device simulating software that you might have tried or currently have installed are know to cause issues as well.

The trick to solving computer issues is information and focus. Every member here tries very hard to provide the best and quickest solution to other members. If you follow the advice given and give the member helping you the information they need for the next step, things go very smoothly.

Sooooo, compare your notes to post #2
- was everything done?
- did you post the resulting information? (you have done for some tasks, and
- have you provided a status as you did in post #25 (a very good recap-thanks)

Bill
.
My System SpecsSystem Spec
13 Nov 2012   #29
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, sorry if I'm going to be slow in replying. I'm a bit overloaded by college work and various suggestions.

I'll do the sfc/scannow soonish, but for now here's a Speccy Snapshot: http://speccy.piriform.com/results/Z...yIUzjltizkWFQ5

Let me know if this helps.

Thanks again for your paitence.
My System SpecsSystem Spec
13 Nov 2012   #30
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ps: yesterday I was on my laptop for an extended period of time ripping CD's etc (which made the laptop noticeabley warm at times) and received no crashes, however in no more than 20 minutes of internet use today, I have had two crashes. :S not sire if this helps but it's something
My System SpecsSystem Spec
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 WSOD & BlackSOD, recent crashes & other misc problems




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