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Windows 7: WSOD & BlackSOD, recent crashes & other misc problems

13 Nov 2012   #31
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Post the dump infor and someone might stop in for take a look. However, people won't help much unless you follow their advice - you might want to restart at post #2 and double check everything was done. It can only help to be certain that each step is completed.

Post your results so members on this side of your monitor can see what you see.

Thanks


My System SpecsSystem Spec
.
13 Nov 2012   #32
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've already posted dumps.
Also I went back to post 2 and ran the Microsoft Malicious software removal tool which reported no problems.
My System SpecsSystem Spec
13 Nov 2012   #33
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

In post 30 you said you had two crashes. New crashes mean new dumps - remember, no one but you can see the information unless you post it here. Although by the end of this exercise, you might well be able to decipher the information from the dump without anyone's help =:>

Good news re: no malware. Anything to report on SFC or the other things in post 2? How about posting a general status update

Do - McAfee Removal Tool - McAfee Uninstaller
Microsoft Security Essentials
Malwarebytes
Run a full scan with both (separately) once downloaded, installed and updated
Anti-rootkit utility TDSSKiller
ESET online scanner:
Done - In addition, run the malicious software removal tool and WDO:
System Specs are always helpful:
Run the System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Please upload your msinfo32.nfo

Anywhere it was originally requested for output or a screen shot, post a new one with the status.

You think it difficult on that side? You have it easy, people tell you what they need to see and all you have to do it follow the directions and tell the person who requested the task what happened. On this side, people suggest actions and wonder what was done.

I know it is difficult to follow many directions from many people, so I take it slow. If KoolKat, for instance, makes suggestions, I follow those instructions until they are completed. Then I respond to that same person if they ask for follow up information. Then if my problem isn't solved, I'll move on to the next person's suggestion and stay on that path.

Thanks for the Speccy report. Soooo how is college going?

Bill
Unless I misunderstood post 30 - No, you haven't, you've posted dumps prior to those - but not the most current ones.
Quote   Quote: Originally Posted by Carpet Man View Post
I've already posted dumps.
Also I went back to post 2 and ran the Microsoft Malicious software removal tool which reported no problems.
My System SpecsSystem Spec
.

13 Nov 2012   #34
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Please uninstall bonjour, known to cause issues on Windows.
My System SpecsSystem Spec
14 Nov 2012   #35
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright:

1. I'll uninstall Bonjour now. What is it's purpose, exactly?
2. I already have un-installed McAffee using the removal tool, and installed Microsoft Security Essentials, which reports no faults.
3. I also run the free ESET online scanner, although this was before un-installing McAffee.

I'll try Malwarebytes next probably. I'll fill you in when I can.

Thanks once again to everyone for continued support and patience.
My System SpecsSystem Spec
14 Nov 2012   #36
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alrighty:
1. Anti Rootkit Utility scan reports no faults.
2. sfc / scannow also reports no faults.
My System SpecsSystem Spec
14 Nov 2012   #37
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry for the multiple posts but this scared me.
I just got a Black Screen of Death, but as I was turning my laptop back on, it made a very loud beeping sound, I believe it was 8 beeps, then a pause, then another 8 beeps and a pause.
After this it started up as normal.
My System SpecsSystem Spec
14 Nov 2012   #38
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Bonjour on Wiki. It is not required on a Windows machine. Uninstalling it should not affect Apple products (iTunes, iPod, AirExpress) since Windows has native Zero Configuration networking. Native Windows services are always better.

Thanks for the updated status - keep following that path until you've completed it and the status of everything requested is up-to-date.

Bill
Quote   Quote: Originally Posted by Carpet Man View Post
1. I'll uninstall Bonjour now. What is it's purpose, exactly?...
My System SpecsSystem Spec
14 Nov 2012   #39
Carpet Man

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

To be frank I don't know what else I can do. I've done several virus scans, posted specifications... any ideas what next? Sine it's been bleeping on startup I'm quite worried
My System SpecsSystem Spec
14 Nov 2012   #40
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

If you counted the beeps correctly, it is telling you that there is an issue with RAM or your video (from a different reference)
Dell BIOS Post Codes - BIOS Central#

See Dell site for instructions on reseating memory.

Bookmark the Dell site for your Inspiron M5030 (I think that's your machine - check your favorites, there might be a to Dell support link there), there is a lot of information and trouble shooting you can find there

It's interesting to note that your system specs screen resolution is 0x0x0 - it seems to indicate a problem with your graphics card.

Please upload the most recent dump information (post #37). Someone else will have to look at that, I'm not a dump reader.

Thanks
My System SpecsSystem Spec
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 WSOD & BlackSOD, recent crashes & other misc problems




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