Windows 7: BSOD when turning on computer

slipknot651 · 31 Oct 2012

I get the BSOD when I turn on my computer. Windows 7 then resets and tells me to start a safe start mode while it scans for solutions. No solutions are ever found. Attached is the SF Zip, any help would be great!!!

**koolkat77** · 01 Nov 2012

Welcome to SevenForums

Your .dmps come with Bugcheck A and no probable cause:

Code:

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows,
 Virus scanner, Backup tool, compatibility
BugCheck A, {0, 2, 0, fffff80002eb1f74}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Source: Carrona.org

On further analyzing your .dmps I found that the cause of your BSODs is your antivirus:

Code:

fffff880`0322d678  fffff880`03141fe8Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fe8
---------------------------------------------------------------------
fffff880`0322d358  fffff880`047492e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20121005.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0

Code:

Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public

SYMEVENT64x86.SYS :: Driver Reference Table
BHDrvx64.sys :: Driver Reference Table

Norton is well known to cause BSODs, please uninstall it using the Norton Removal Tool and replace with Microsoft Security Essentials at least to test

Recommended antivirus program for Windows 7 based on stability compared to others:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Let us know if there are further BSODs

Windows 7: BSOD when turning on computer

BSOD when turning on computer problems?