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Windows 7: unexpected shutdown windows 7 - automatic reboot no info

06 Nov 2012   #11
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Congratulations - you have a PC with a the earliest possible BIOS date for a legal Windows 7 computer!

As for your CBS log, the SFC results seem to have rolled off the top - please run SFC /SCANNOW again, and post the new CBS.log file


My System SpecsSystem Spec
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06 Nov 2012   #12
gouletjo

Windows 7 Home Edition (64 bits)
 
 

Ok, I'll post my new CBS file tonight.

I still have the blue screen at least once a day. My computer is forced to reboot and I get the unexpected message from windows. MSE found some malwares but I stil have the same problem even after the inoculation.
My System SpecsSystem Spec
06 Nov 2012   #13
gouletjo

Windows 7 Home Edition (64 bits)
 
 

here is my new cbs
My System SpecsSystem Spec
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06 Nov 2012   #14
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You should run malware bytes as well.

Did Anti-rootkit utility TDSSKiller find anything?

ESET online scanner:
My System SpecsSystem Spec
06 Nov 2012   #15
gouletjo

Windows 7 Home Edition (64 bits)
 
 

here is what TDSSKiller found with the following parameters - system memory, Services and Drivers, (additionnal options : Verify file digital signature and detect TDLFS file system :

21:35:05.0933 5776 Scan finished
21:35:05.0933 5776 ============================================================
21:35:05.0938 2320 Detected object count: 7
21:35:05.0938 2320 Actual detected object count: 7
21:35:52.0358 2320 bgsvcgen ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0358 2320 bgsvcgen ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0359 2320 DockLoginService ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0359 2320 DockLoginService ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0359 2320 IDriverT ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0359 2320 IDriverT ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0360 2320 MDM ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0360 2320 MDM ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0361 2320 SASDIFSV ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0361 2320 SASDIFSV ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0362 2320 SASENUM ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0362 2320 SASENUM ( UnsignedFile.Multi.Generic ) - User select action: Skip
21:35:52.0363 2320 SASKUTIL ( UnsignedFile.Multi.Generic ) - skipped by user
21:35:52.0363 2320 SASKUTIL ( UnsignedFile.Multi.Generic ) - User select action: Skip
My System SpecsSystem Spec
06 Nov 2012   #16
gouletjo

Windows 7 Home Edition (64 bits)
 
 

should I deleted those objects ? I'm running ESET now
My System SpecsSystem Spec
06 Nov 2012   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes, delete them.
My System SpecsSystem Spec
07 Nov 2012   #18
gouletjo

Windows 7 Home Edition (64 bits)
 
 

ESET found this. Nothing that would explained my problem well I'm not sure but that's my first impression. I'm running malwarebytes now!

C:\Downloads\index.html HTML/Agent.G trojan cleaned by deleting - quarantined
C:\Downloads\www.zerolimitsonline.com.htm HTML/Agent.G trojan cleaned by deleting - quarantined
C:\Users\JON\AppData\Local\Temp\KMP_3.3.0.33.exe a variant of Win32/SoftonicDownloader.D application cleaned by deleting - quarantined
C:\Users\JON\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\20\67dc0094-4f9a4690 Java/TrojanDownloader.Agent.AC trojan deleted - quarantined
My System SpecsSystem Spec
07 Nov 2012   #19
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good luck on cleaning the viruses out
My System SpecsSystem Spec
07 Nov 2012   #20
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

There's only one problem in the CBS log -
Code:
 
 Line 13791: 2012-11-06 18:47:18, Info                  CSI    000002e9 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
This should be fairly easy to fix - once the system is clean!
My System SpecsSystem Spec
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 unexpected shutdown windows 7 - automatic reboot no info




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