unexpected shutdown windows 7 - automatic reboot no info

gouletjo · 31 Oct 2012

I'm really lost. Any help would be greatly appreciated

I attached my zip

koolkat77 · 01 Nov 2012

Hi

Code:

STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Device driver
BugCheck D1, {fffff8800869c050, 2, 1, fffff88001839d4f}
Probably caused by : tcpip.sys ( tcpip!UdpSendMessagesOnPathCreation+17f )
PROCESS_NAME:  uTorrent.exe

Source: Carrona.org

tcpip.sys is not the true cause of your crash, but your antivirus:

Code:

fffff880`0b945f08  fffff880`013a20afUnable to load image \SystemRoot\system32\drivers\PCTCore64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
 PCTCore64+0x120af

Please remove PC Tools antivirus from your computer and replace with Microsoft Security Essentials (at least to test)

Recommended antivirus program for Windows 7 based on stability compared to others:-

Run a full scan once downloaded, installed and updated.

Run this tool and delete anything it finds:

Anti-rootkit utility TDSSKiller

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Get the latest drivers for your graphic card, either from Driver Install - Device Manager or from the manufacturers website. But first uninstall from control panel:

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to NVIDIA, then delete remnants of its drivers using Driver Fusion - Driver Sweeper

Code:

Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.16.11.9107, 10.77 MB (11,293,928 bytes), 2010-01-05 2:22 PM)

Look for a recent version for your BIOS:

Code:

BIOS Version/Date	DELL INC. A13, 2009-07-28

Update your network drivers as well

Let us know the results and further crashes if any

gouletjo · 02 Nov 2012

first of all thanks koolkat77

I've done every to the point of SFC / SCANNOW. I scanned my computer found that my tcpmon.ini was corrupt. I was unable to fix it with this command. I've extract the original file from my windows CD. But i can't overwrite the corrupt one. All I get is access denied even in safe mode with command prompt

Any ideas ?

koolkat77 · 02 Nov 2012

Do you have another computer? Of the same bit?
SFC SCANNOW Found 2 Corrupted Files

gouletjo · 03 Nov 2012

I managed to copy my file over the old one but I still get this message. I'm very lost

Here is the message in sfc details :

2012-11-03 15:39:58, Info CSI 000002e9 [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-03 15:39:58, Info CSI 000002eb [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-03 15:39:58, Info CSI 000002ec [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"

koolkat77 · 03 Nov 2012

I've called a friend. Please wait for a response.

NoelDP · 04 Nov 2012

Please post your entire CBS.log file - you'll have to copy it to the desktop first as it's permanently in use.
I doubt very much that your problems are related to this error as it's a very minor one.

Please also post an MGADiag report - it may show some details.
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

gouletjo · 05 Nov 2012

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B528D86F-3B5E-443A-95D4-473D186CC949}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B528D86F-3B5E-443A-95D4-473D186CC949}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2244478399-2320525572-2641271097</SID><SYSTEM><Manufacturer>DELL Inc.</Manufacturer><Model>Studio XPS 435T/9000</Model></SYSTEM><BIOS><Manufacturer>DELL INC.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090728000000.000000+000</Date></BIOS><HWID>C0E63807018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>MI09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-0052010
Installation ID: 015711882603336515756885732596222840708205059662928551
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2012-11-05 9:56:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:11:2012 03:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OgAAAAEAAQABAAMAAQAGAAAAAQABAAEAvOngu/YUjFeIyxJ4rimEpUTijpXUI6YYqI0SqdIMBpvqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL MI09
FACP DELL MI09
HPET DELL MI09
MCFG DELL MI09
SLIC DELL MI09
OEMB DELL MI09
ASPT DELL PerfTune
WDTT DELL OEMWDTT
SSDT DpgPmm CpuPm

gouletjo · 05 Nov 2012

Thanks for everything by the way!

My COA : windows 7 Home Prem OA. There is a number below the bar code (not the product key) and it's 0MW06G

koolkat77 · 05 Nov 2012

Thanks for that. I just wanted to know if you're still getting those blue screens? After making the changes on your computer. Did malware bytes or MSE find anything?