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Windows 7: BSOD twice in three days now showing MTXPSERD.dll -Minidump attached

01 Nov 2012   #1

Windows 7 Professional 64 bit
 
 
BSOD twice in three days now showing MTXPSERD.dll -Minidump attached

Got a workstation running Windows 7 Professiona, 64 bit. Has randomly BSOD twice now in three days. On the BSOD states something about MTXSPERD.dll. Have attached Minidump so any help would be really appreiciated.

My System SpecsSystem Spec
.

01 Nov 2012   #2

Windows 8.1 Pro x64
 
 

The crash was triggered by Blpcbbap.exe, which may be a program or Malware since I couldn't find any information on that. Your remote desktop driver was also involved, any software using Remote desktop connections may be the cause.

The main cause is the Matrox Parhelia Display Driver(MTXPSERD.dll), that should be updated or reinstalled.

Run a Malwarebytes scan

You unfortunately also have obsolete drivers installed, the software using them should either be remove be updated to their latest versions:

The driver used by Altiris Agent dates back to 2007 and is fairly old, update it.

DameWare Virtual Keyboard Driver, part of DameWare Remote Administration Software
Update: Remote Administration Software | DameWare

Code:
BugCheck 3B, {c0000005, fffff9600090d327, fffff880083b54c0, 0}

Unable to load image MTXPSERD.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MTXPSERD.dll
*** ERROR: Module load completed but symbols could not be loaded for MTXPSERD.dll
Probably caused by : MTXPSERD.dll ( MTXPSERD+4d327 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600090d327, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880083b54c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
MTXPSERD+4d327
fffff960`0090d327 488b08          mov     rcx,qword ptr [rax]

CONTEXT:  fffff880083b54c0 -- (.cxr 0xfffff880083b54c0)
rax=0000000000000000 rbx=fffff900c00ed5a0 rcx=0000000000000001
rdx=0000000000000006 rsi=fffff900c015a1a0 rdi=fffff900c01574a0
rip=fffff9600090d327 rsp=fffff880083b5ea0 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=000000000000005e
r11=fffffa800bddf060 r12=fffff900c3633a00 r13=0000000000000001
r14=0000000000000000 r15=fffff900c3d26400
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
MTXPSERD+0x4d327:
fffff960`0090d327 488b08          mov     rcx,qword ptr [rax] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  blpcbbap.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff900c00ed5a0 to fffff9600090d327

STACK_TEXT:  
fffff880`083b5ea0 fffff900`c00ed5a0 : 00000000`00000001 fffff900`c015a1a0 fffff900`c2811010 fffff880`00008680 : MTXPSERD+0x4d327
fffff880`083b5ea8 00000000`00000001 : fffff900`c015a1a0 fffff900`c2811010 fffff880`00008680 fffff880`031d7180 : 0xfffff900`c00ed5a0
fffff880`083b5eb0 fffff900`c015a1a0 : fffff900`c2811010 fffff880`00008680 fffff880`031d7180 00000000`00000000 : 0x1
fffff880`083b5eb8 fffff900`c2811010 : fffff880`00008680 fffff880`031d7180 00000000`00000000 fffff900`c00ec720 : 0xfffff900`c015a1a0
fffff880`083b5ec0 fffff880`00008680 : fffff880`031d7180 00000000`00000000 fffff900`c00ec720 00000001`09060001 : 0xfffff900`c2811010
fffff880`083b5ec8 fffff880`031d7180 : 00000000`00000000 fffff900`c00ec720 00000001`09060001 fffff880`083b5ee8 : 0xfffff880`00008680
fffff880`083b5ed0 00000000`00000000 : fffff900`c00ec720 00000001`09060001 fffff880`083b5ee8 fffff880`083b5ee8 : 0xfffff880`031d7180


FOLLOWUP_IP: 
MTXPSERD+4d327
fffff960`0090d327 488b08          mov     rcx,qword ptr [rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  MTXPSERD+4d327

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MTXPSERD

IMAGE_NAME:  MTXPSERD.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1b7988

STACK_COMMAND:  .cxr 0xfffff880083b54c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_MTXPSERD+4d327

BUCKET_ID:  X64_0x3B_MTXPSERD+4d327
My System SpecsSystem Spec
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 BSOD twice in three days now showing MTXPSERD.dll -Minidump attached




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