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Windows 7: BSOD when using DVD drive

01 Nov 2012   #1
Bonjourmate

Windows 7 Ultimate x64
 
 
BSOD when using DVD drive

Been having a lot of BSOD recently. Every time I try to burn a disc, I come back to it and this has happened now with two different drives (just upgraded to a blu ray burner). The computer has also been locking up often within 15 minutes of starting up and requires a hard reset. I imagine if I left it be during those times, it'd ultimately result in another BSOD.

I'll try uploading the information as per instructions, but I manually wrote down the message BSOD...

"Stop: 0x0000000F4 (0x000000000000000003, 0xFFFFFA8010F95100, 0xFFFFFA8010F958E0, 0xFFFFF800037DD460)"


My System SpecsSystem Spec
.

01 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome bonjourmate.

The zip you uploaded does not contain any crash dump. You first search them manually in the default path,
C:\Windows\Minidump or %SystemRoot%\Minidump.

If that location is empty, Follow the tutorial:
Dump Files - Configure Windows to Create on BSOD
Wait for the next crash, and then post it following the Blue Screen of Death (BSOD) Posting Instructions.

Anyway, a stop 0xF4 is storage related. For it, what you are to do initially is:
  1. Update your SSD's Firmware (not needed if you are not using a SSD)
  2. Re-seat the sata and power. (for all drives including Optical and internal disks)
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
02 Nov 2012   #3
Bonjourmate

Windows 7 Ultimate x64
 
 

Hmmm, I thought I configured it correctly already to create a dump file. I'll fiddle around with it and get back to you.
My System SpecsSystem Spec
.


02 Nov 2012   #4
Bonjourmate

Windows 7 Ultimate x64
 
 

Now I'm confused. I configured for the Minidump and have experienced a BSOD, but still nothing is found at C:\Windows\Minidump
My System SpecsSystem Spec
02 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you followed I suggested there?
  1. Update your SSD's Firmware (not needed if you are not using a SSD)
  2. Re-seat the sata and power. (for all drives including Optical and internal disks)
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
My System SpecsSystem Spec
02 Nov 2012   #6
Bonjourmate

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Have you followed I suggested there?
  1. Update your SSD's Firmware (not needed if you are not using a SSD)
  2. Re-seat the sata and power. (for all drives including Optical and internal disks)
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
1. It's not an SSD.
2. Yes, did that.
3. I did run chkdsk, but it takes so long to actually finish that I'm never able to be at the computer long enough after restart to see what it ultimately comes up with. I always end up coming back to my desktop.
4. Burning is not really an option, as that's what's causing the BSOD.
My System SpecsSystem Spec
02 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download and install CCleaner. Then run it.
Go to "Tools" .... by default it will open the "uninstall" tab.
Click on save as text file. Save it on your desktop.
Upload the text file for us.
My System SpecsSystem Spec
02 Nov 2012   #8
Bonjourmate

Windows 7 Ultimate x64
 
 

Here you go.
My System SpecsSystem Spec
02 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, my suggestion is ... You uninstall those programs as a test.
  • Nero 12.
  • Handbreak
  • Dolby Home Theater.
  • Power Iso
  • VSO Blu Ray Converter.
Does it causing any crash now? If yes, it is hardware. Coz all the software that uses DVD Drive busy (imgburn dont do it) is uninstalled now.



But if no, good, and troublesome situation. Then it is to trial and error, which one is causing it.



--------------------------------------------------
On a side note, Uninstall AVG, its not only problematic, but also not a good AV at all. Use MSE, or free Avast.

Also uninstall PC Tools registry mechanic. That can do nothing but harms there.
My System SpecsSystem Spec
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 BSOD when using DVD drive




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