Windows 7: BSOD many times a day. Windows 7 64 bit

junior0224 · 01 Nov 2012

I have been having BSOD for a few weeks now and do not know the problem. I ran malware bytes and removed everything it found. BSOD still persisted, so I tried a clean factory restore and problem still occurs. I have ran windows update many times to update all the drivers. I do not know when it started happening since it is my parent's pc. They have had the pc for about 1 1/2 years. BSOD happens whenever it feels like it throughout the day. I have uploaded the SF Diagnostic Tool information.

E-machines(yeah I know)
Intel Celeron E3400
2Gb DDR3
Intel G41 Express Chipset

Arc · 02 Nov 2012

Welcome aboard.

► Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC

Code:

  fffff880`07187570  fffff880`053939bbUnable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for Rt64win7.sys
  *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
   Rt64win7+0x129bb

And it is very old....

Code:

lmvm rt64win7
start             end                 module name
fffff880`05381000 fffff880`053cc000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Nov 05 19:45:41 2009 (4AF2DE0D)
    CheckSum:         0004FD8C
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Realtek

► Intel Graphics Driver.

Code:

  fffff880`06116cc8  fffff880`04a07779Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for igdkmd64.sys
  *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
   igdkmd64+0x1e8779

It is also old.

Code:

lmvm igdkmd64
start             end                 module name
fffff880`0481f000 fffff880`05242040   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Oct 14 00:35:43 2011 (4E973687)
    CheckSum:         00A2C5BD
    ImageSize:        00A23040
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center.

► Disc error, Nfts ......

Code:

  fffff880`06116268  fffff880`012e1c60 Ntfs!NtfsCheckAttributeRecord
  fffff880`06116288  fffff880`01235000 Ntfs!NtfsGetNextChildLcb <PERF> (Ntfs+0x0)
  fffff880`06116290  fffff880`0128541c Ntfs!NtfsStatusQueue+0xc2c
  fffff880`061162a8  fffff800`02ac35d2 nt!RtlDispatchException+0x122
  fffff880`061162b8  fffff880`012e1c60 Ntfs!NtfsCheckAttributeRecord
  fffff880`061162c0  fffff880`0129e8e8 Ntfs!__PchSym_ <PERF> (Ntfs+0x698e8)
  fffff880`061168c8  fffff880`0128541c Ntfs!NtfsStatusQueue+0xc2c
  fffff880`061168d0  fffff880`01235000 Ntfs!NtfsGetNextChildLcb <PERF> (Ntfs+0x0)
  fffff880`061168d8  fffff880`012e1c60 Ntfs!NtfsCheckAttributeRecord
  fffff880`061168e0  fffff880`0129e8e8 Ntfs!__PchSym_ <PERF> (Ntfs+0x698e8)
  fffff880`061168f8  fffff800`02a981e0 nt!KiPageFault+0x260
  fffff880`06116930  fffff880`0129e8e8 Ntfs!__PchSym_ <PERF> (Ntfs+0x698e8)
  fffff880`06116938  fffff880`012e1c8f Ntfs!NtfsCheckAttributeRecord+0x2f
  fffff880`06116940  fffff880`012e1c60 Ntfs!NtfsCheckAttributeRecord

You need to check your discs.

Update your SSD's Firmware
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

► Scan the system for possible virus infection.

Let us know the results.

junior0224 · 18 Nov 2012

I updated the NIC, but for the graphics driver Intel told me that it is current even though it's from 2011. I did everything else except the upgrading the SSD's firmware since I couldn't find an update. All the tests came back normal and I still get BSOD. Any other possible solutions?

Arc · 19 Nov 2012

Without following the suggestions (Inntel HD Graphics Drivers latest update is dated 23/10/12) and without uploading any crash dump, suggestions cannot be thrown in a dark.

junior0224 · 19 Nov 2012

From Intel Download Center: Intel HD Graphics Driver for Windows 7 64 Date: 10/19/2011 Version: 15.17.18.64.2555(8.15.10.2555) Status:Latest. I do have the current and latest driver. The 2012 Intel HD Graphics Driver is for XP and is not compatible for Win 7. I have uploaded a new SF Diagnostic Tool information zip.

Arc · 20 Nov 2012

Have you taken the other steps?

The latest dumps show almost the exact situation.

Windows 7: BSOD many times a day. Windows 7 64 bit

BSOD many times a day. Windows 7 64 bit problems?