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Windows 7: BSOD while surfing the internet.

01 Nov 2012   #1

Windows 7
 
 
BSOD while surfing the internet.

I keep getting this BSOD daily. Please help i need a fix for this i can't use my computer to long and this happens randomly.

Thanks.

My System SpecsSystem Spec
02 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,

The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test. If we know that it wasn't the cause of your problem you can always install it back.Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Free up your start-up, keep nothing except the antivirus:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Let us know the results and further BSODs if any.
My System SpecsSystem Spec
04 Nov 2012   #3

Windows 7
 
 

I unistalled Norton, still blue screens. I did more research it and found out it is a rootkit in my system called
Rootkit.Boot.Pihar.c
Kaspersky Tdsskiller picked it up.
Did more reasearch and its causing the BSOD when it loads random ad's with svchost.exe loading from globalroot\systemroot\svchost.exe and the computer freezes than bam Blue screen.
Any way to remove this rootkit? or should i just reinstall windows?
My System SpecsSystem Spec
.


04 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload the .dmp files.

Did you scan with MBAM and MSE? Did SFC find any files to repair?
My System SpecsSystem Spec
28 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Were you able to resolve the blue screen problems
My System SpecsSystem Spec
Reply

 BSOD while surfing the internet.





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