BSOD while surfing the internet.


  1. BurrNinja
    Posts : 4
    Windows 7
       New #1

    BSOD while surfing the internet.


    I keep getting this BSOD daily. Please help i need a fix for this i can't use my computer to long and this happens randomly.

    Thanks.
      My Computer
    Quote Quote

  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Hi,

    The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test. If we know that it wasn't the cause of your problem you can always install it back.

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Free up your start-up, keep nothing except the antivirus:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know the results and further BSODs if any.
      My Computer
    Quote Quote

  4. BurrNinja
    Posts : 4
    Windows 7
    Thread Starter
       New #3

    I unistalled Norton, still blue screens. I did more research it and found out it is a rootkit in my system called
    Rootkit.Boot.Pihar.c
    Kaspersky Tdsskiller picked it up.
    Did more reasearch and its causing the BSOD when it loads random ad's with svchost.exe loading from globalroot\systemroot\svchost.exe and the computer freezes than bam Blue screen.
    Any way to remove this rootkit? or should i just reinstall windows?
      My Computer
    Quote Quote

  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Upload the .dmp files.

    Did you scan with MBAM and MSE? Did SFC find any files to repair?
      My Computer
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  7. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #5

    Were you able to resolve the blue screen problems
      My Computer
    Quote Quote

 

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