Computer unusable due to frequent crashes, even on startup.

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  1. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
       New #1

    Computer unusable due to frequent crashes, even on startup.


    I haven't identified a pattern, but now I get crashes too frequently to use my 2006 Gateway desktop. I just did a clean install of Windows 7 yesterday, with no success in resolving my crashes. Seeking help. Thanks in advance. See below and also attached files.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 116
    BCP1: 8805C008
    BCP2: 910D2A80
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\110212-17921-01.dmp
    C:\Users\Ed\AppData\Local\Temp\WER-53609-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome to SevenForums

    Start by updating to more recent drivers for your video card:
    Code:
    Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.15.11.8593, 9.40 MB (9,853,248 bytes), 7/13/2009 4:09 PM)
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA then delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

    Reboot the computer between each process.

    Check for driver updates from Device Manager, by expanding the list under Display Adapters.

    Once drivers have been installed reboot.

    OR

    Download and install the drivers from the link of filehippo bellow:


    BTW, what antivirus are you using?

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    For monitoring the heat/celsius of the system, use Speccy or HWinfo:

    Also look for a newer version on your BIOS:
    Code:
    BIOS Version/Date	Intel Corp. MQ96510J.15A.0373.2007.0316.1351, 3/16/2007
    Check for Chipset/motherboard drivers from the Intel website:

    Keep us posted
      My Computer
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  4. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
    Thread Starter
       New #3

    Thanks KoolKat77. I performed all of the above and am still getting BSOD.

    Items to note:
    1) I was using Trend Micro Titanium Anti Virus, but replaced it with what you recommended during this troubleshooting.
    2) There were no further BIOS updates (the last was dated 3/16/2007). I checked on the Gateway support site, as well as the Intel web site.
    Not sure where to go from here. Maybe I could provide latest crash zip file if you desire. Let me know. Thanks.
      My Computer
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Yes, please upload the latest files.
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  7. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
    Thread Starter
       New #5

    Latest Crash Files


    Here they are....
      My Computer
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    Will take a look and report if I find anything specific.

    In the meantime, go through this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer
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  10. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
    Thread Starter
       New #7

    Thanks.
      My Computer
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  11. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
    Thread Starter
       New #8

    Here is some more information from recent analysis using Speccy (I believe). See attached folder.
      My Computer
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  12. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #9

    Did you follow the 116 troubleshooting link?
    How old is this computer?
      My Computer
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  13. Old Rookie
    Posts : 6
    Windows 7 - 32 bit home premium
    Thread Starter
       New #10

    I have read through some of the 116 thread, but just need to work my way through it, as I can devote time. I bought this computer in Dec 2006 (Gateway) and started with XP, shortly thereafter upgraded to VISTA. Started getting problems with BSOD 6 months ago or so. I bought Windows 7 and did a clean install, thinking that over the years of my kids using it, there were likely many software issues. BSOD continued. I did buy another desktop replacement just a couple of months ago, but maybe it is time to retire this one. Sometimes I can work on it when it runs okay, but sometimes I just have to work in Safe-networking mode as it crashes too often.
      My Computer
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