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Windows 7: BSOD driver power state failuer after unsuccessful shutdown

05 Nov 2012   #11
dseeman

Windows 7 Home Premium 64bit
 
 

Ok can you tell me where can I find the results to report to you guys? Is there some log file or how do I know what to tell you guys?


My System SpecsSystem Spec
.
05 Nov 2012   #12
dseeman

Windows 7 Home Premium 64bit
 
 

ok so I rebooted the system and entered BIOS then followed the instructions I found online and installed BIOS version 215. It all went fine as far as I could tell. I went into BIOS again and its version number was 215. Then I rebooted again and right after Windows logo there was a BSOD after which I was told to chose the startup repair to find and repair any problems. I figured this happened because of the driver verifier but of course I could be wrong. The startup repair said it could not automatically fix problems so I booted into safe mode. I got this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1050

Additional information about the problem:
BCCode: c9
BCP1: 000000000000023E
BCP2: FFFFF88004014324
BCP3: FFFFF98002AC0EE0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110512-18142-01.dmp
C:\Users\User\AppData\Local\Temp\WER-27846-0.sysdata.xml
Blue screen view said that BSOD was caused by driver dtsoftbus01.sys, which I selected to be verified in driver verfier settings.

I will attach the dmp file for you. I wasn't able to find the sysdata file. Should I disable the driver verfier now and hope that I can start my system normally or keep using the safe mode? What if disabling the driver verifier doesn't fix the problem? Should I use the Windows Recovery?
My System SpecsSystem Spec
05 Nov 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Uninstall Daemon Tools.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88004014324, fffff98002ac0ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------
Let us know the situation after uninstalling the program.
My System SpecsSystem Spec
.

05 Nov 2012   #14
dseeman

Windows 7 Home Premium 64bit
 
 

Got it, uninstall DT. Should I just use the laptop normally and report if the typical unsuccessful shutdown-->BSOD happens or should I run the driver verifier again?
My System SpecsSystem Spec
05 Nov 2012   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now, run the computer normally .... if it crashes again, enable DV again.
My System SpecsSystem Spec
05 Nov 2012   #16
dseeman

Windows 7 Home Premium 64bit
 
 

Ok I will report here if BSOD appears again. Thanks for your help!
My System SpecsSystem Spec
05 Nov 2012   #17
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

dseeman: I'm stepping back from this, don't worry about the other things I mentioned (mostly housekeeping).

Follow Arc's direction.
My System SpecsSystem Spec
05 Nov 2012   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Not that, Slartybrat. Your suggestions are highly valuable there. Had I been there, I must have followed those.
My System SpecsSystem Spec
05 Nov 2012   #19
dseeman

Windows 7 Home Premium 64bit
 
 

I really appreciate all the help it's just I really didn't understand what I had to do. Slartybart I've followed all of your instructions except for the thing with hosts files because I just didn't know what to do. So if you have a moment to explain to a beginner like me, what exactly to do and how, I would be really thankful.
My System SpecsSystem Spec
05 Nov 2012   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks, Arc
Quote   Quote: Originally Posted by Arc View Post
Not that, Slartybrat. Your suggestions are highly valuable there. Had I been there, I must have followed those.
Slartybart

dseeman: hosts is a file used in networking. It "translates" IP octet addressing to URL addressing, much in the way a Domain Name Server (DNS) does. For example: 102.54.94.97 is the octet address for the Host rhino.acme.com


Entries in the host file take precedence over DNS address resolution. Humans use URL addressing, machines use octet addressing.And thus end the first lesson on TCP/IP.

It might be less confusing to work backwards (I won't use tech shorthand this time either )

Create a new file in notepad
paste the following into the file you just created
Code:
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
   127.0.0.1       localhost
   ::1             localhost
Save the file to your downloads folder
Select all *.* in the file type box
Type hosts in the filename box
Do not give it an extension
and click save
Check the title bar - is the file named hosts (no extension) or hosts.txt
If it was save correctly, close notepad.

In Windows explorer:
navigate to C:\Windows\Dirvers\etc
Rename hosts to hosts-ds0

copy the hosts file you created in downloads to C:\Windows\Dirvers\etc
You can use drag and drop if you have both explorer widows open,
other wise return to downloads, copy the hosts file, return to C:\Windows\Dirvers\etc and paste the new hosts file.

You might have to chage the folder view to see some of the folders / files.
Follow option one in Hidden Files and Folders - Show or Hide

As I mentioned, this is more of a housekeeping issue than required.
My System SpecsSystem Spec
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 BSOD driver power state failuer after unsuccessful shutdown




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