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Windows 7: BSoD 116 when using GPU - GTX 670


02 Nov 2012   #1

Windows 7 Home Premium 64bit
 
 
BSoD 116 when using GPU - GTX 670

Hello. For about a month now I've been receiving BSoDs when using my GPU moderately, never when just browsing the internet or AFKing while the Aero desktop is running. It's becoming more frequent and crashing every few minutes when I'm playing a game such as World of Warcraft. It also crashed when I ran a GPU stress test (FurMark).

GPU: Gigabyte GTX 670
Driver Version: 306.97 (latest)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800D056100
BCP2: FFFFF8800FF85630
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

This was the latest crash error message, and I've added the files from the Sevenforums diagnostic tool in a .rar format.

Thanks!

My System SpecsSystem Spec
.

03 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums

Problematic software:
Code:
  1. Start Menu\Programs\COMODO Public:Start Menu\Programs\COMODO Public
  2. Start Menu\Programs\COMODO\COMODO Internet Security Public:Start Menu\Programs\COMODO\COMODO Internet Security Public
  3. Start Menu\Programs\COMODO\GeekBuddy Public:Start Menu\Programs\COMODO\GeekBuddy Public
COMODO, CIS can and is known to contribute in BSOD-s. Please uninstall it and everything related to it during troubleshooting. You may however, install it back if we know it wasn't contributing in your crashes.Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
If you are overclocking any hardware, STOP. Reset any changed values back to default.

If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics
Code:
  1. Start Menu\Programs\MSI Afterburner TonysGamingPC\Tony's Gaming PC:Start Menu\Programs\MSI Afterburner TonysGamingPC\Tony's Gaming PC
  2. Start Menu\Programs\MSI Afterburner\SDK TonysGamingPC\Tony's Gaming PC:Start Menu\Programs\MSI Afterburner\SDK TonysGamingPC\Tony's Gaming PC
This is overclocking software and can lead to system instability and BSOD-s. Please reset all components to their stock speeds and then remove the software.

The latest drivers for NVIDIA are a little problematic as I've heard. Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA Reboot the system. Now delete remnants of its drivers using Driver Fusion/Sweeper. Reboot if required

Download and install the drivers from the link of Filehippo bellow:For monitoring the heat/celsius of the system, use Speccy or HWinfo:For more information on you bugcheck, go through STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Free up the start-up, nothing except antivirus is usually needed:Let us know the results, Good Luck.
My System SpecsSystem Spec
03 Nov 2012   #3

Windows 7 Home Premium 64bit
 
 

Do you purposely want me to download "NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com" even though I have Windows 7?
My System SpecsSystem Spec
.


03 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

It doesn't matter if its Vista or Windows 7. I've downloaded the drivers from there and they work perfectly fine on my windows 7 and I know that you're using 7.
My System SpecsSystem Spec
03 Nov 2012   #5

Windows 7 Home Premium 64bit
 
 

It wasn't an aggressive attack. I was just making sure I'm doing everything correctly and as you said so I can finally get this issue fixed. I truly appreciate the lengthy and very helpful post.

Since my internet connection isn't the best, I'll let everything download overnight and report back with the results.

Again, thanks for the help!
My System SpecsSystem Spec
03 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Take your time.
My System SpecsSystem Spec
03 Nov 2012   #7

Windows 7 Home Premium 64bit
 
 

Okay so,

I've done everything in the post, which in includes:
  • Uninstalling CIS and using the batch file to remove anything that has to deal with CIS
  • Installed MSE and ran a full scan
  • Uninstalled MSI Afterburner
  • Uninstalled my current Nvidia drivers
  • Installed the drivers one you directed me to install

And not even two minutes in I get the same BSoD I've always been getting. I've attached the most recent .dmp file to this post if that helps :s
My System SpecsSystem Spec
03 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

How old is all the hardware of the computer, your graphics card? Is any of it under warranty?
My System SpecsSystem Spec
03 Nov 2012   #9

Windows 7 Home Premium 64bit
 
 

Everything is completely new. I ordered all of the parts on Oct. 1st, 2012 assembled this computer on Oct. 4th 2012.

According to Newegg for my GTX 670:
  • According to our records, this item is still covered by the product manufacturer's parts warranty.
  • According to our records, this item is still covered by the product manufacturer's labor warranty.
  • This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

Should I just go ahead and say it's defective and try to get a replacement card?
My System SpecsSystem Spec
03 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by Technohazard View Post
Everything is completely new. I ordered all of the parts on Oct. 1st, 2012 assembled this computer on Oct. 4th 2012.

According to Newegg for my GTX 670:
  • According to our records, this item is still covered by the product manufacturer's parts warranty.
  • According to our records, this item is still covered by the product manufacturer's labor warranty.
  • This item was purchased more than 30 days ago and is no longer eligible for a replacement RMA.

Should I just go ahead and say it's defective and try to get a replacement card?
Thanks for the detailed info. So you're having these crashes since the time of purchase? Do you have another graphics card to test with? Or borrow from a friend (should be compatible with your mobo). If the motherboard has a onboard GPU slot you can try connecting there and see if it still crashes.
My System SpecsSystem Spec
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 BSoD 116 when using GPU - GTX 670




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