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Windows 7: BSODs - all contain ntoskrnl.exe

02 Nov 2012   #1
ashotinthedark

Windows 7 Professional x64
 
 
BSODs - all contain ntoskrnl.exe

I've had my lenovo T420 laptop since August of 2011, and I believe I had one or two blue screens sometime in 2011 or early 2012 (but it doesn't appear on my dump files, so maybe I'm wrong?). But my major blue screen problems started just a month ago.

The History: I had an issue with Mcafee Antivirus where it locked down my internet for a few days (as I later discovered). At the time, all I knew was that internet wouldn't work on my computer. I took my computer to an IT guy and we messed around with network settings (including turning off ivp6) but couldn't seem to get the internet back on track. He concluded that it was a virus.

I ran Super-Anti-Spyware, Combofix, and malwarebytes, but could not find anything serious. Eventually a family member told me that he had uninstalled and reinstalled Mcafee Antivirus and that had fixed the issue. But I was fed up, so i uninstalled my Mcafee and installed free versions of Avast Antivirus and ZoneAlarm. This whole fiasco happened during the week of August 19-25.

As the minidumps show, my blue screen problems began on August 30 and have been occurring with increasing frequency ever since, with about 5 blue screens in the past 2 weeks. The most recent blue screen happened today just as I was uninstalling ZoneAlarm. Tonight, I uninstalled ZoneAlarm (it uninstalled successfully on the second try) and Hamichi, a VPN software.

Other programs: Not sure if my zip file shows it, but other recently installed prorgams include F.lux, intelWireless wifi update, google talk plugin, windows driver kit, bluescreen, microsoft document explorer 2008, update for Evernote, power manager for lenovo, launchy 2.5, intel HD graphics driver on 10/9/2012...etc.

Hardware: In terms of hardware changes, I installed a new stick of RAM this past June. As soon as I get the time, I'm gonna run memtest86+ and post the results here.

Setting: In terms of activities, I'm not sure I'm consistently doing anything when the blue screens occur. They seem to happen randomly.

Summary: I hope this information helped! I'm pretty clueless as to what's going on, but I saw that this was a vibrant community that had helped lots of people and decided to post. If I need to provide additional information, please let me know. I really need to get this laptop back on track.

Thanks for the help, I appreciate it!


My System SpecsSystem Spec
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03 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums

I'm going through your .dmp files, will report anything I find. Can you tell me if McAfee is currently installed on your laptop?

Fill in your system specs as well:
__________________
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
__________________
My System SpecsSystem Spec
03 Nov 2012   #3
ashotinthedark

Windows 7 Professional x64
 
 

McAfee is currently not installed on my laptop.
My System SpecsSystem Spec
.

03 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good to know that. McAfee is quite problematic and is alone a cause of Blue screens.

Daemon Tools
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

Avast! antivirus contributes in BSOD-s. Please uninstall it and replace with MSE, at least to test.

Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Check for onboard vga drivers/chipset/motherboard drivers from Intel Download Center

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Free up the start-up, nothing except the antivirus is needed there:----

Uninstall the Intel Rapid Storage stuff from your computer for the time being. You may get the latest drivers/version from here later if necessary.
Code:
0: kd> lmvm iaStor
start             end                 module name
fffff880`01054000 fffff880`011a8000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Nov 06 13:44:52 2010 (4CD50774)
    CheckSum:         0007413F
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
VirtualBox network drivers are also causing a problem, check for later/newer drivers if possible. Get them from here
Code:
0: kd> lmvm VBoxNetFlt
start             end                 module name
fffff880`06cad000 fffff880`06cdc000   VBoxNetFlt T (no symbols)           
    Loaded symbol image file: VBoxNetFlt.sys
    Image path: \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys
    Image name: VBoxNetFlt.sys
    Timestamp:        Mon Aug 20 21:23:48 2012 (50325684)
    CheckSum:         0002F2FB
    ImageSize:        0002F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And sorry to say..but Zone Alarm is also contributing in these crashes.
Code:
vsdatant.sys
fffff800`00b9bb18  fffff880`06f29feeUnable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x38fee
Look for appropriate removal tool by searching in Google, or uninstall using Revo Uninstaller - Free [ Advanced Mode ]
My System SpecsSystem Spec
03 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Post updated.
My System SpecsSystem Spec
09 Nov 2012   #6
ashotinthedark

Windows 7 Professional x64
 
 

Blue screens had been quiet until yesterday night.

I've posted updated dump files in this message.

I've been really busy but I've followed almost all of the recommendations except for uninstalling intel rapid storage (will get around to that as soon as I can!)

here's my file :

Running system file checker yielded 0 errors. I uninstalled daemon, but after the computer rebooted, I tried the sptd.sys uninstaller and it said sptd.sys was not installed. Maybe daemon uninstaller took care of it?

I'm hoping this isn't a hardware problem. I ran memtest86+ the other day and it didn't turn up any errors after 8 passes.

Hopefully this is still something that can be fixed by uninstalling/reinstalling stuff....
My System SpecsSystem Spec
09 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hmm. Looks like a network related crash. Did you remove Zone Alarm?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BugCheck 19, {20, fffffa800a952c30, fffffa800a952d50, 4120010}

*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by : e1c62x64.sys ( e1c62x64+1bec2 )
---------
(Delete its drivers using Driver Fusion/Sweeper reboot and get newer drivers from here Driver Reference Table and this tutorial may help: Driver Install - Device Manager
My System SpecsSystem Spec
12 Nov 2012   #8
ashotinthedark

Windows 7 Professional x64
 
 

I removed zonealarm about a week ago, but I did it through the windows control panel. It gave me a blue screen while I was uninstalling it. After the computer rebooted it, I tried uninstalling zonealarm again and it seemed to work that time.

I'm not sure how to use driver fusion/sweeper. How do I know which driver on its list applies to zonealarm's drivers? I don't see anything on the driver inspection list that says "zonealarm." There is one entry called realtek that is described as network.

Thanks!
My System SpecsSystem Spec
12 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sorry that was meant for the e1c62x64.sys drivers.. The link on my post #7 is for e1c62x64.sys not for zone alarm
My System SpecsSystem Spec
02 Dec 2012   #10
ashotinthedark

Windows 7 Professional x64
 
 

Using RevoUninstaller, I found a stray fragment of the ZoneAlarm files that had not yet been deleted. I then used RevoUninstaller to delete that stray ZoneAlarm fragment.

It has been about three weeks since my last bluescreen.

As a last question, I've done nearly everything recommended except uninstall the intel rapidstorage thing. I'm not sure how to do that, and I don't see it in my program/files menu. Is there any other way to find it and uninstall it?

Anyways, my main point is that so far, things are going swell. I will post any updates if new blue screens develop. In the meantime, I'd like to thank Koolkat77 and sevenforums for helping me with my blue screen problems. I would not be in such a nice place with this computer without you guys.

Happy Holidays!
My System SpecsSystem Spec
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 BSODs - all contain ntoskrnl.exe




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