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Windows 7: shutting down problem

03 Nov 2012   #1
civilfallah

windows 7 Home premium 64bit
 
 
shutting down problem

Hi,it's been several times that i have problems with shutting down,last night it occured again and when i turned on my Laptop this repport appears,please help me with this:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8009472060
BCP3: FFFFF8000539F3D8
BCP4: FFFFFA800D240C10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110312-19656-01.dmp
C:\Users\ALI\AppData\Local\Temp\WER-47471-0.sysdata.xml

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My System SpecsSystem Spec
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03 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
03 Nov 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Reinstall USB Ports drivers
  1. Right click on the My Computer icon> Select manage. It will open the computer management window.
  2. Click on the Device manager in the left pane.
  3. Expand USB Serial Bus Controller.
  4. Right click > Uninstall them all, one by one.
  5. When Done, restart the computer.
  6. On restart, the necessary drivers will be auto-installed.
Then, Disable USB selective suspense.Finally, update all your network adapter drivers, including the USB network adapter you use.

Code:
Start Menu\Programs\TuneUp Utilities 2011	Public:Start Menu\Programs\TuneUp Utilities 2011	Public
Start Menu\Programs\TuneUp Utilities 2011\All functions	Public:Start Menu\Programs\TuneUp Utilities 2011\All functions	Public
System Optimisers
Please remove the software above in advanced mode using Revo Uninstaller Free.
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Free up the start-up, nothing except the antivirus is usually needed.
My System SpecsSystem Spec
.

29 Nov 2012   #4
civilfallah

windows 7 Home premium 64bit
 
 

Hi I did what you said but today it occures again,please help me,i don't know what to do?? CivilFallah.zip
My System SpecsSystem Spec
29 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Easy

You need to update your display drivers

For ATI drivers follow this way:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Get the latest drivers from:Go to Intel® Driver Update Utility Check your system for the latest updates *Run Java* and update all the drivers it finds

Also post a snap shot of the summary tab using Speccy:
My System SpecsSystem Spec
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 shutting down problem




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