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Windows 7: BSOD Unexplained, While Sleeping

03 Nov 2012   #1
TonyTiger2004

Windows 7 Ultimate x64
 
 
BSOD Unexplained, While Sleeping

Greetings Guys, Been a bit since ive been on the forums. I would trouble shoot the dump files myself but don't have debugging tools installed, and been working Alot.

The Issue has happened 3 times now, all of which i was out of the room. Only thing running at the time was Browsers. No games.. BSOD Infront of me this past time while i was just browsing the web on Comodo Dragon (alot like firefox).

Ive ran Driver Verifier and didn't notice any obvious driver issues. Havn't been able to open the dumps to debug them.



Just need one of you to help debug the Dump to give me a direction, and i should be able to fix the issue.

Regards, Tony


My System SpecsSystem Spec
.
03 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Tony, you try updating your display driver. It crashed.
Code:
fffff880`0311d098  fffff880`04a2b9e4Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x3c39e4
-------------------------------
lmvm atikmpag
start             end                 module name
fffff880`03ecb000 fffff880`03f25000   atikmpag   (deferred)             
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 06 06:40:44 2012 (4F7E4294)
    CheckSum:         0005A52D
    ImageSize:        0005A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from AMD Graphics Drivers & Software

Let us know the results.

Also, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
03 Nov 2012   #3
TonyTiger2004

Windows 7 Ultimate x64
 
 

Thanks Arc!

Been aggravating me, Havn't been home much since working alot of hours, When i do i like to get on for a bit, then wake up to a BYOD, Havnt had the debugging tools to look into the Dumps. I will remove and re install display drivers.

I added MSINFO Information.

I will report back with my findings, Thanks Again
My System SpecsSystem Spec
.

03 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK Tony

Asked for the msinfo32 file, so that I can compare it with your subsequent dumps. So, inform us about the sityations. OK?
My System SpecsSystem Spec
03 Nov 2012   #5
TonyTiger2004

Windows 7 Ultimate x64
 
 

MSINFO32 Info was added in previous post Ill update, I believe might have a registry issue with the atikmpag.sys will look into that and update/re install Display Drivers.

Regards, Tony
My System SpecsSystem Spec
13 Nov 2012   #6
TonyTiger2004

Windows 7 Ultimate x64
 
 

New BSOD, Installed Up To Date Drivers, completely removed all old ones. Still unable to check the Dump Files myself. Someone please check the latest one and respond back with what its pointing to. Much Appreciated!

Dump Files Attached.

Regards, Tony
My System SpecsSystem Spec
14 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Tony ...

► Do some Disc Checks
Code:
fffff880`037921b8  fffff880`0105b54a Ntfs!NtfsStorageDriverCallout+0x16
  1. Update your SSD's Firmware (skip it, if it is not a SSD)
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
► Scan the system for possible virus infection.
Code:
fffff880`03791be8  fffff880`00fd854c ataport!IdeStartDeviceRequest+0x1c0
BTW, you have two AV programs installed, that is not a protection but a conflict.
My System SpecsSystem Spec
14 Nov 2012   #8
TonyTiger2004

Windows 7 Ultimate x64
 
 

Thanks for the Response ARC, Come to think of it the 2nd round of BSODS that are pointing to Hard Drive Issues i had taken my case off to slave a drive to get some information off it before formatting for another computer.. Cable coulda just been lose, I Re seated all my cables connecting mobo to drives. Fixing to run the chkdsk after a reboot.

And yea, i know ive got 2 AV Programs installed, actually forgot i had both still on the computer until you mentioned it. Trying to Figure out which one i like the best now. So i can chunk the other. Im in need of a reformat just don't have the time to mess with it, and plan to do some upgrading prior.

Will post back soon as i have it figured out.

Regards, Tony
My System SpecsSystem Spec
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 BSOD Unexplained, While Sleeping




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