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Windows 7: BSOD playing World of Warcraft


03 Nov 2012   #1

Windows 7 Ultimate x64bit
 
 
BSOD playing World of Warcraft

I apologize in advance for my newness on posting and will do my best to give as much information as possible, and also want to thank each and every individual that reads this post and double thank those that can help. Your all awesome!!!
That being said, my computer is just going crazy and it's got me all worked up because I have no clue what to do!

CRASH INFO: Basically the only time I can think of that my system has been crashing is when I am playing World of Warcraft, but I don't do much else on my computer. Now, I had some of the error messages written down but my wife tossed that paper out so to the best of my knowledge I have had 5 different error messages to include: Page fault in non-paged area, PFN list error, some kind or memory message error, and the others I cannot remember.

I went to the link below and checked my system and recovery setting to which they were set up correctly, however I can't seem to find the dmp. files.
Dump Files - Configure Windows to Create on BSOD

After that, I ran the SF_Diagnostic_Tool found at below link.
SF Diagnostic Tool - Using for Troubleshooting

I am going to attach the zip folder that I received from running the SF diagnostic tool. Would love any and all feedback on how to resolve my poor computer's illness. Thanks again, and if I can provide any more information, please just let me know how to get it for you. Thanks again for the help and toodles for now.

~alaskan~


My System SpecsSystem Spec
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04 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard, alaskan.

You are using a very old display driver.
Code:
lmvm atikmpag
start             end                 module name
fffff880`04892000 fffff880`048e7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Dec 06 07:42:14 2011 (4EDD79FE)
    CheckSum:         0005F792
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from AMD Graphics Drivers & Software.

let us know the results.
My System SpecsSystem Spec
04 Nov 2012   #3

Windows 7 Ultimate x64bit
 
 
Still having issues

One thing that I did forget to mention is that when my computer has been crashing, it doesn't always go to a BSOD. Sometimes, it acts as though it has lost the connection to the monitor. When that happens, the only way to recover is by hitting the restart button on the computer case. There have also been some occasions where the screen just goes all static and essentially freezes up.

I have run the "Update it from AMD Graphics Drivers & Software." I haven't been on long today but have had the black screen and the static freeze happen so far. I didn't get a BSOD just yet and will let you know if one comes up again, but it feels like it's only a matter of time. Thanks for the quick reply.

One last thing, I have noticed that my Firefox also crashes more then it should be. Multiple times a day.
My System SpecsSystem Spec
.


04 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

For firefox crashing, try disable hardware acceleration.

You also do some more things,

1. Use onboard graphics insted of the card, to make it sure that the card is not the source of the problem.

2. Test with another PSU, to make it sure that the power supply is adequate there.

3. Run SFC /SCANNOW Command - System File Checker

If it fails to run, try SFC /SCANNOW : Run in Command Prompt at Boot

4. Scan the system for possible virus infection.
My System SpecsSystem Spec
06 Nov 2012   #5

Windows 7 Ultimate x64bit
 
 
Think it was my RAM

Okay, so after being frustrated being my limits, I decided to see id the blizzard support staff might be able to give me a better clue as to what was happening. Long story short my WoW crashes said my whole com was screwed, which is not the case so the techy suggested I take it into a specialist, or it may be the RAM. Turns out I had extra DDR3 ram around so i switched it out and thus far no problems, no crashes. I have learned a lot and now have many more tools for cleaning u and checking on my computer so thanks for the advise. Will be marking this solved and will re-post if any issues re-arise.
My System SpecsSystem Spec
06 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Nice to know that you figured it out, and it is sorted
My System SpecsSystem Spec
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 BSOD playing World of Warcraft




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