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Windows 7: BSOD When Booting Up Occasionally...IRQL_NOT_LESS_OR_EQUAL

04 Nov 2012   #1
Sithtiger

Windows 7 X64 Home Premium
 
 
BSOD When Booting Up Occasionally...IRQL_NOT_LESS_OR_EQUAL

Hi, I'm getting a BSOD Stop error. IRQL_NOT_LESS_OR_EQUAL about every 3 weeks. I usually have to do a full system restore to fix it. I don't know what the problem is. The app WhoCrashed said that it was a 3rd party driver, but didn't seem to know what it was exactly. Here is my system info along with what my event manager said. Sorry for the length.

Hi, I get a BSOD Stop error every 3 weeks or so and I don't know why. It is a error IRQL_NOT_LESS_OR_EQUAL STOP:0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800030f3f74). I usually have to restore it to get it back, but I have no idea how to figure this out. I've looked at the dump file and at least for me, I can't tell what the problem is. WhoCrashed seems to think it's a 3rd party driver, but does not say what that driver is. Here is the error I received.

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/3/2012 5:17:22 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: HK-12
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800030f3f74). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-04T00:17:22.000000000Z" />
<EventRecordID>54586</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>HK-12</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800030f3f74)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">
</Data>
</EventData>
</Event>

Here is my system info from TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 16337 Mb
Graphics Card: NVIDIA GeForce GTX 670, -2048 Mb
Hard Drives: C: Total - 476937 MB, Free - 25589 MB; E: Total - 953866 MB, Free - 5672 MB;
Motherboard: MSI, Z77A-G45 (MS-7752)
Antivirus: Norton Internet Security, Updated and Enabled


My System SpecsSystem Spec
.
04 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
04 Nov 2012   #3
Sithtiger

Windows 7 X64 Home Premium
 
 

Sorry about the confusion. Here is the zipped file with all the info that was asked for.
My System SpecsSystem Spec
.

04 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Sithtiger View Post
Sorry about the confusion. Here is the zipped file with all the info that was asked for.

Thanks. No .dmp files in attachment, still suggesting some steps for you based on info I get from other files.

The antivirus you are currently using is known to contribute in BSOD-s, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test. You may however, install it back later if we know it wasn't the cause of your crashes.Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

System Optimisers
Please remove the following software
Code:
  1. Start Menu\Programs\TuneUp Utilities 2012 Public:Start Menu\Programs\TuneUp Utilities 2012 Public
  2. Start Menu\Programs\TuneUp Utilities 2012\All functions Public:Start Menu\Programs\TuneUp Utilities 2012\All functions Public
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Daemon Tools
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

Run this tool and delete anything it finds:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Free up the start-up, nothing except the antivirus is usually needed.Run Disk Check on your hard disk for file system errors and bad sectors on it:Let us know the results and further BSOD-s if any.
My System SpecsSystem Spec
04 Nov 2012   #5
Sithtiger

Windows 7 X64 Home Premium
 
 

Thanks for all the suggestions....I'll give them a shot. Unfortunately I won't know if it's fixed since it only happens about every 3 weeks or so, but I'll try these. Thanks!
My System SpecsSystem Spec
04 Nov 2012   #6
Sithtiger

Windows 7 X64 Home Premium
 
 

BTW, I don't understand why it's not creating or rather copying the minidump file. I clicked on Grab All and it said it did everything and I believe it did, save the minidump file. I even just clicked the minidump and that's it. Is it stored in some weird place that I don't know about?
My System SpecsSystem Spec
04 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

The default path: C:\Windows\Minidump or %SystemRoot%\Minidump.
My System SpecsSystem Spec
04 Nov 2012   #8
Sithtiger

Windows 7 X64 Home Premium
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
The default path: C:\Windows\Minidump or %SystemRoot%\Minidump.
Thanks. I looked and nothing was there; however I did find something at C:\Windows. The File name was Memory.dmp. So I directed SF Diag tool and I still didn't get anything. The only thing that I haven't tried was to copy Memory.dmp to the Windows\Minidump directory. I'll try that.
My System SpecsSystem Spec
04 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I don't need the memory.dmp I'll need the small mini .dmps. If you followed the configure dump file thread then you should be able to get the mini .dmps on your next crash.

Any BSOD-s after making the changes so far?
My System SpecsSystem Spec
05 Nov 2012   #10
Sithtiger

Windows 7 X64 Home Premium
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I don't need the memory.dmp I'll need the small mini .dmps. If you followed the configure dump file thread then you should be able to get the mini .dmps on your next crash.

Any BSOD-s after making the changes so far?
No, I haven't had any BSOD's, but as I said before, it seems to have about every 3 weeks. It's almost like clockwork. I have an idea what it may be and that's either my video driver or TuneUp Utilities 2012. I say that because those are the only new driver/program that would mess with the reliability of Windows 7. I'm gonna start with the video driver and go from there.

Prior to this happening, this computer was rock solid and since I built it, up until about 6 weeks ago, I had no problems whatsoever.....I'm serious...I mean so stable!
My System SpecsSystem Spec
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 BSOD When Booting Up Occasionally...IRQL_NOT_LESS_OR_EQUAL




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