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Windows 7: BSOD 6.1.7601.2.1.0.768.3 2057 after startup

04 Nov 2012   #1
bruceinberks

Windows 7 OS 6_1_7601 SP1
 
 
BSOD 6.1.7601.2.1.0.768.3 2057 after startup

Hello, I hope you can help. My 3 month old Dell goes to blue screen soon after startup. The only program to (visibly) open at start up is Skype. I've checked for viruses and followed your instructions to get to this stage.
Thanks, Bruce


My System SpecsSystem Spec
.
04 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by Symantec Endpoint Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff800033e1058, 0, fffff88016736d83, 0}

*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

Could not read faulting driver name
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

Followup: MachineOwner
---------
Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials - Microsoft Windows.

Let us know the results.
My System SpecsSystem Spec
04 Nov 2012   #3
bruceinberks

Windows 7 OS 6_1_7601 SP1
 
 

Hello Arc,
Thanks for the quick response.
Norton's product said I could not uninstall until Symantec was uninstalled (via Add/Remove Programs). When I tried this, I gotr the message that;
The Windows Installer Service Could not be accessed. (I'm currently in Safe Mode as the laptop won't run any other way...)
Seems odd for a basic part of Windows...
What do you think?
My System SpecsSystem Spec
.

04 Nov 2012   #4
bruceinberks

Windows 7 OS 6_1_7601 SP1
 
 

I'm fiddling and notice that the Windows Installer Service cannot be accessed in safe mode. I gues I need to prevent Symantec running upon normal startup...
My System SpecsSystem Spec
04 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Bruce, if you dont uninstall Symentec, you cannot get rid of the crashes. So you need to do it.

Let us know .... cannot you boot into normal mode?
My System SpecsSystem Spec
04 Nov 2012   #6
bruceinberks

Windows 7 OS 6_1_7601 SP1
 
 
Still stuck

Hi, the system crashes before Symantec can be uninstalled through Windows. Can I uninstall from the command prompt?
My System SpecsSystem Spec
04 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First you stop Symentec form system trey.... or from task manager.

When it is totally inactive, uninstall it. You can do it both in normal mode and safe mode.
My System SpecsSystem Spec
04 Nov 2012   #8
bruceinberks

Windows 7 OS 6_1_7601 SP1
 
 

Hi Arc,
I was able to Disable Symantec from running through Task Manager in Safe Mode then I had time once restarted in Normal mode to uninstall, run the Norton Removal Tool and reset to Microsoft Essentials.

Thanks so much for your wise assistance on what turned out to be a single line error but I would not have found it without your help.
Have a great week ahead,
Bruce
My System SpecsSystem Spec
04 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Bruce, nice to know that have done it.
if there is any further problem, let us know.
My System SpecsSystem Spec
06 Nov 2012   #10
Chetan Savade

Windows XP 32 bit
 
 

Hi,

Could you please confirm which SEP version you were using?

Check this article for more details.

Blue screen error in Windows 7 or Windows Vista after installing Symantec Endpoint Protection version 11 RU5 Application and Device Control

http://www.symantec.com/docs/TECH96600
My System SpecsSystem Spec
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 BSOD 6.1.7601.2.1.0.768.3 2057 after startup




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