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Windows 7: explorer crash because of movie files

04 Nov 2012   #1

win 7 64bit ultimate
 
 
explorer crash because of movie files

hi,
win 7 ultimate 64 bit.

When ever im on a directory with movie files the explorer crashes.
I did clean boot and no change.

here is appcrashview:

Version=1
EventType=BEX64
EventTime=129964472118722512
ReportType=2
Consent=1
ReportIdentifier=efb19636-25f2-11e2-8db3-005056c00008
IntegratorReportIdentifier=efb19635-25f2-11e2-8db3-005056c00008
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17514
Sig[2].Name=Application Timestamp
Sig[2].Value=4ce7a144
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_3e32
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=0000000000000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1037
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3e32
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3e32c32078d3c69f7059bc7390f423d0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0b24
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0b24ba52267fa2d99bd2dd9dff3221c7
UI[2]=C:\Windows\explorer.exe
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\AVAST Software\Avast\snxhk64.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\USER32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[14]=C:\Windows\system32\SHELL32.dll
LoadedModule[15]=C:\Windows\system32\ole32.dll
LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[18]=C:\Windows\system32\DUser.dll
LoadedModule[19]=C:\Windows\system32\DUI70.dll
LoadedModule[20]=C:\Windows\system32\IMM32.dll
LoadedModule[21]=C:\Windows\system32\MSCTF.dll
LoadedModule[22]=C:\Windows\system32\UxTheme.dll
LoadedModule[23]=C:\Windows\system32\POWRPROF.dll
LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\system32\slc.dll
LoadedModule[29]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17514_none_2b24536c71ed 437a\gdiplus.dll
LoadedModule[30]=C:\Windows\system32\Secur32.dll
LoadedModule[31]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[32]=C:\Windows\system32\PROPSYS.dll
LoadedModule[33]=C:\Windows\system32\WINSTA.dll
LoadedModule[34]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[35]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
LoadedModule[36]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[37]=C:\Windows\system32\profapi.dll
LoadedModule[38]=C:\Windows\system32\apphelp.dll
LoadedModule[39]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[40]=C:\Program Files\AVAST Software\Avast\ashShA64.dll
LoadedModule[41]=C:\Windows\system32\msi.dll
LoadedModule[42]=C:\Windows\system32\EhStorShell.dll
LoadedModule[43]=C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
LoadedModule[44]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MS VCR90.dll
LoadedModule[45]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MS VCP90.dll
LoadedModule[46]=C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\AT L90.DLL
LoadedModule[47]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[48]=C:\PROGRA~1\MICROS~2\Office14\1033\GrooveIntlResource.dll
LoadedModule[49]=C:\Windows\System32\cscui.dll
LoadedModule[50]=C:\Windows\System32\CSCDLL.dll
LoadedModule[51]=C:\Windows\system32\CSCAPI.dll
LoadedModule[52]=C:\Windows\system32\ntshrui.dll
LoadedModule[53]=C:\Windows\system32\srvcli.dll
LoadedModule[54]=C:\Windows\system32\IconCodecService.dll
LoadedModule[55]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[56]=C:\Windows\system32\rsaenh.dll
LoadedModule[57]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[58]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[59]=C:\Windows\system32\HID.DLL
LoadedModule[60]=C:\Windows\System32\MMDevApi.dll
LoadedModule[61]=C:\Windows\system32\timedate.cpl
LoadedModule[62]=C:\Windows\system32\ATL.DLL
LoadedModule[63]=C:\Windows\system32\actxprxy.dll
LoadedModule[64]=C:\Windows\system32\ntmarta.dll
LoadedModule[65]=C:\Windows\system32\WLDAP32.dll
LoadedModule[66]=C:\Windows\System32\shdocvw.dll
LoadedModule[67]=C:\Windows\system32\LINKINFO.dll
LoadedModule[68]=C:\Windows\system32\msiltcfg.dll
LoadedModule[69]=C:\Windows\system32\VERSION.dll
LoadedModule[70]=C:\Windows\system32\USERENV.dll
LoadedModule[71]=C:\Windows\system32\msutb.dll
LoadedModule[72]=C:\Windows\System32\gameux.dll
LoadedModule[73]=C:\Windows\System32\XmlLite.dll
LoadedModule[74]=C:\Windows\system32\CRYPT32.dll
LoadedModule[75]=C:\Windows\system32\MSASN1.dll
LoadedModule[76]=C:\Windows\System32\wer.dll
LoadedModule[77]=C:\Windows\system32\SAMLIB.dll
LoadedModule[78]=C:\Windows\system32\samcli.dll
LoadedModule[79]=C:\Windows\system32\netutils.dll
LoadedModule[80]=C:\Windows\system32\MsftEdit.dll
LoadedModule[81]=C:\Windows\system32\msls31.dll
LoadedModule[82]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[83]=C:\Windows\system32\authui.dll
LoadedModule[84]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[85]=C:\Windows\system32\SearchFolder.dll
LoadedModule[86]=C:\Windows\system32\PSAPI.DLL
LoadedModule[87]=C:\Windows\System32\UIAnimation.dll
LoadedModule[88]=C:\Windows\system32\WINMM.dll
LoadedModule[89]=C:\Windows\system32\wdmaud.drv
LoadedModule[90]=C:\Windows\system32\ksuser.dll
LoadedModule[91]=C:\Windows\system32\AVRT.dll
LoadedModule[92]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[93]=C:\Windows\system32\msacm32.drv
LoadedModule[94]=C:\Windows\system32\MSACM32.dll
LoadedModule[95]=C:\Windows\system32\midimap.dll
LoadedModule[96]=C:\Windows\system32\stobject.dll
LoadedModule[97]=C:\Windows\system32\BatMeter.dll
LoadedModule[98]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[99]=C:\Windows\system32\es.dll
LoadedModule[100]=C:\Windows\system32\prnfldr.dll
LoadedModule[101]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[102]=C:\Windows\system32\dxp.dll
LoadedModule[103]=C:\Windows\system32\urlmon.dll
LoadedModule[104]=C:\Windows\system32\WININET.dll
LoadedModule[105]=C:\Windows\system32\iertutil.dll
LoadedModule[106]=C:\Windows\system32\WINTRUST.dll
LoadedModule[107]=C:\Windows\system32\Syncreg.dll
LoadedModule[108]=C:\Windows\ehome\ehSSO.dll
LoadedModule[109]=C:\Windows\System32\netshell.dll
LoadedModule[110]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[111]=C:\Windows\system32\NSI.dll
LoadedModule[112]=C:\Windows\System32\WINNSI.DLL
LoadedModule[113]=C:\Windows\System32\nlaapi.dll
LoadedModule[114]=C:\Windows\System32\AltTab.dll
LoadedModule[115]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[116]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[117]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[118]=C:\Windows\System32\pnidui.dll
LoadedModule[119]=C:\Windows\System32\QUtil.dll
LoadedModule[120]=C:\Windows\System32\wevtapi.dll
LoadedModule[121]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[122]=C:\Windows\system32\WS2_32.dll
LoadedModule[123]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[124]=C:\Windows\system32\credssp.dll
LoadedModule[125]=C:\Windows\System32\npmproxy.dll
LoadedModule[126]=C:\Program Files (x86)\Nokia\Nokia PC Suite 7\PhoneBrowser64.dll
LoadedModule[127]=C:\Program Files (x86)\Nokia\Nokia PC Suite 7\NGSCM64.DLL
LoadedModule[128]=C:\Windows\system32\MSIMG32.dll
LoadedModule[129]=C:\Windows\system32\comdlg32.dll
LoadedModule[130]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MS VCP80.dll
LoadedModule[131]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\MS VCR80.dll
LoadedModule[132]=C:\Program Files (x86)\Nokia\Nokia PC Suite 7\Lang\PhoneBrowser_heb.nlr
LoadedModule[133]=C:\Program Files (x86)\Nokia\Nokia PC Suite 7\Resource\PhoneBrowser_Nokia.ngr
LoadedModule[134]=C:\Windows\System32\cscobj.dll
LoadedModule[135]=C:\Windows\System32\Actioncenter.dll
LoadedModule[136]=C:\Windows\System32\srchadmin.dll
LoadedModule[137]=C:\Windows\system32\mssprxy.dll
LoadedModule[138]=C:\Windows\System32\SyncCenter.dll
LoadedModule[139]=C:\Windows\system32\Wlanapi.dll
LoadedModule[140]=C:\Windows\system32\wlanutil.dll
LoadedModule[141]=C:\Windows\system32\wwanapi.dll
LoadedModule[142]=C:\Windows\system32\wwapi.dll
LoadedModule[143]=C:\Windows\System32\QAgent.dll
LoadedModule[144]=C:\Windows\System32\bthprops.cpl
LoadedModule[145]=C:\Windows\System32\ieframe.dll
LoadedModule[146]=C:\Windows\System32\OLEACC.dll
LoadedModule[147]=C:\Windows\system32\imapi2.dll
LoadedModule[148]=C:\Windows\System32\hgcpl.dll
LoadedModule[149]=C:\Windows\System32\provsvc.dll
LoadedModule[150]=C:\Windows\system32\wkscli.dll
LoadedModule[151]=C:\Windows\system32\SXS.DLL
LoadedModule[152]=C:\Windows\system32\fxsst.dll
LoadedModule[153]=C:\Windows\system32\FXSAPI.dll
LoadedModule[154]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[155]=C:\Windows\System32\wscinterop.dll
LoadedModule[156]=C:\Windows\System32\WSCAPI.dll
LoadedModule[157]=C:\Windows\System32\wscui.cpl
LoadedModule[158]=C:\Windows\System32\werconcpl.dll
LoadedModule[159]=C:\Windows\System32\framedynos.dll
LoadedModule[160]=C:\Windows\System32\wercplsupport.dll
LoadedModule[161]=C:\Windows\System32\msxml6.dll
LoadedModule[162]=C:\Windows\System32\hcproviders.dll
LoadedModule[163]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[164]=C:\Windows\system32\MPR.dll
LoadedModule[165]=C:\Windows\system32\DEVRTL.dll
LoadedModule[166]=C:\Windows\system32\thumbcache.dll
LoadedModule[167]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[168]=C:\Windows\system32\wpdshext.dll
LoadedModule[169]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[170]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[171]=C:\Windows\System32\mediametadatahandler.dll
LoadedModule[172]=C:\Windows\System32\qedit.dll
LoadedModule[173]=C:\Windows\System32\MSVFW32.dll
LoadedModule[174]=C:\Program Files\KLCP64\Filters\Haali\splitter.x64.ax
LoadedModule[175]=C:\Program Files\KLCP64\Filters\Haali\mkzlib.x64.dll
LoadedModule[176]=C:\Program Files\KLCP64\Filters\Haali\mkunicode.x64.dll
LoadedModule[177]=C:\Program Files\KLCP64\Filters\Haali\mkx.x64.dll
LoadedModule[178]=C:\Windows\system32\quartz.dll
LoadedModule[179]=C:\Windows\system32\devenum.dll
LoadedModule[180]=C:\Windows\system32\DShowRdpFilter.dll
LoadedModule[181]=C:\Program Files\KLCP64\ffdshow\ffdshow.ax
LoadedModule[182]=C:\Windows\system32\DINPUT.dll
LoadedModule[183]=C:\Windows\system32\d3d9.dll
LoadedModule[184]=C:\Windows\system32\d3d8thk.dll
LoadedModule[185]=C:\Program Files\KLCP64\Filters\vsfilter.dll
LoadedModule[186]=C:\Windows\system32\DDRAW.dll
LoadedModule[187]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[188]=C:\Windows\system32\atiu9p64.dll
LoadedModule[189]=C:\Windows\system32\aticfx64.dll
LoadedModule[190]=C:\Windows\system32\atiumd64.dll
LoadedModule[191]=C:\Windows\system32\atiumd6a.dll
LoadedModule[192]=C:\Windows\system32\DXVA2.DLL
LoadedModule[193]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[194]=C:\Windows\System32\MFPlat.DLL
LoadedModule[195]=C:\Windows\System32\EVR.dll
LoadedModule[196]=C:\Windows\System32\sqmapi.dll
LoadedModule[197]=C:\Windows\System32\bcrypt.dll
LoadedModule[198]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[199]=C:\Windows\system32\ncrypt.dll
LoadedModule[200]=C:\Windows\system32\GPAPI.dll
LoadedModule[201]=C:\Windows\system32\cryptnet.dll
LoadedModule[202]=C:\Windows\system32\SensApi.dll
LoadedModule[203]=C:\Windows\system32\WINHTTP.dll
LoadedModule[204]=C:\Windows\system32\webio.dll
LoadedModule[205]=C:\Windows\system32\mswsock.dll
LoadedModule[206]=C:\Windows\System32\wshtcpip.dll
LoadedModule[207]=C:\Windows\System32\wship6.dll
LoadedModule[208]=C:\Windows\system32\Cabinet.dll
LoadedModule[209]=C:\Windows\System32\FaultRep.dll
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe


My System SpecsSystem Spec
.

04 Nov 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

My System SpecsSystem Spec
04 Nov 2012   #3

win 7 64bit ultimate
 
 

Here is the diagnostics files
My System SpecsSystem Spec
.


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 explorer crash because of movie files




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