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Windows 7: BSOD Recurrence On Gateway Gateway NV53 -- Will Only Boot In Safe Mode

04 Nov 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD Recurrence On Gateway Gateway NV53 -- Will Only Boot In Safe Mode

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)


Hello:


At the beginning of Sept 2012 I posted a BSOD thread here that was eventually resolved. The situation then, as now, was/is that I received an error about Windows Desktop Manager then went to BSOD. I received some great assistance by a 7 Forum Adviser but still could not resolve the problem. This included 36 hours of driver verifier, chkdsk, scan, etc and attempts at restore and repair.



I received a suggestion to re-seat my Memory Chips by another adviser and then then told to repair with the Windows install DVD. I did not have one but I was able to create a bootable DVD-R and USB Flash. The USB would NOT boot but I was able to get the DVD to go into upgrade and the files reloaded, which allowed the laptop to begin working again.


Two days ago the BSOD reappeared. Without going into more detail of what I have tried, I am posting here hoping for assistance.



I am attaching the Grab All zipped file as well as a BSOD file created in Niro's viewer.

My System SpecsSystem Spec
.

05 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Jim, I got it from your crash dump:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck DA, {504, fffff6fc40005bd8, 1, b7b}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+b57b )

Followup: MachineOwner
---------
So no valid probable cause.

According to Carrona.org, STOP 0x000000DA: SYSTEM_PTE_MISUSE
Usual causes: Device driver

In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
05 Nov 2012   #3

Windows 7 Home Premium 64 bit
 
 

Arc:

Thanks. A couple of comments questions prior to running driver verifier:
  • The lap top crashes are chronic, meaning every time I start the pc. The furthest the start up will get is loading the desktop icons, then crash.
  • I can only boot my laptop in Safe Mode, so BSOD crashes are immediate. Will driver verifier produce useful results?
  • Therefor does it check drivers that are not loaded at start up? The last time i had the problem with this laptop the DV ran for 48 hours in safe mode with no results/crashes.
My System SpecsSystem Spec
.


05 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

No, Driver verifier will not be useful. Can you upload your MSINFO32.nfo file ?
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
05 Nov 2012   #5

Windows 7 Home Premium 64 bit
 
 

koolkat77:

I'm not sure as to why, but I didn't see your comment here; only the e-mail notice. Anyway, attached is the msinfo32.nfo zip.

Thanks for the willingness to help to all of the Seven Forums participants.
My System SpecsSystem Spec
05 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Jim, you may try a BIOS upgradation.
Code:
BIOS Version/Date    Phoenix Technologies LTD V1.05, 12/7/2009
My System SpecsSystem Spec
05 Nov 2012   #7

Windows 7 Home Premium 64 bit
 
 

How is that accomplished?
My System SpecsSystem Spec
05 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by Jim Herter View Post
How is that accomplished?
Here's the Gateway website for the latest BIOS,

Gateway NV53 Series BIOS Version 1.04

The BIOS update includes a "How To Download" link in blue type.
My System SpecsSystem Spec
05 Nov 2012   #9

Windows 7 Home Premium 64 bit
 
 

I actually got the following file downloaded. \BIOS_Gateway_1.05_A_A\BIOS_Gateway_1.05_Windows.

What is a bit troubling is that the date of the file is 12/30/2009 and alludes to "Sets the critical low of battery from 3% to 5% and the warning of battery from 5% to 7%." The readme file is dated 07/13/2010 and the text in the readme is simply "Run "BIOS.BAT" in pure DOS or Windows x86/x64 OS environment."

What I need to know is the proper procedure to execute the batch file. Do I restart into Safe Mode Command Prompt the type the BIOS batch file? Does it matter? Can I simply execute from Windows Safe Mode?

I just downloaded the v1.04 that you suggested and there is no readme file.
My System SpecsSystem Spec
05 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Quote   Quote: Originally Posted by Jim Herter View Post
I actually got the following file downloaded. \BIOS_Gateway_1.05_A_A\BIOS_Gateway_1.05_Windows.

What is a bit troubling is that the date of the file is 12/30/2009 and alludes to "Sets the critical low of battery from 3% to 5% and the warning of battery from 5% to 7%." The readme file is dated 07/13/2010 and the text in the readme is simply "Run "BIOS.BAT" in pure DOS or Windows x86/x64 OS environment."

What I need to know is the proper procedure to execute the batch file. Do I restart into Safe Mode Command Prompt the type the BIOS batch file? Does it matter? Can I simply execute from Windows Safe Mode?

I just downloaded the v1.04 that you suggested and there is no readme file.
I'm going to plead total confusion on this. According to the link I provided BIOS v1.04 was released on 2/23/10. But you're saying you have v1.05 and it was released on 12/30/09 (before v1.04). Hence, my confusion. Is it possible v1.05 is for a different Gateway model?

Here's the "How To Download" instructions from v1.04:

Attachment 240077 Attachment 240078
My System SpecsSystem Spec
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 BSOD Recurrence On Gateway Gateway NV53 -- Will Only Boot In Safe Mode





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