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Windows 7: BSOD randomly, mostly while playing saints row the third


07 Dec 2012   #21
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
fffff800`00b9c4c8  fffff880`013db830 ataport!IdePortTickHandler
fffff800`00b9c378  fffff880`013dd788 ataport!DeviceUpdateRequestTimeoutCounter+0x4c
fffff800`00b9c380  fffff880`013db830 ataport!IdePortTickHandler
fffff800`00b9c388  fffff800`032dbf4a nt!KiGeneralProtectionFault+0x10a
Scan the system for possible virus infection.
Code:
fffff800`00b9c788  fffff880`05a59b55 iusb3xhc+0x59b55
fffff800`00b9c790  fffffa80`0734eb50
fffff800`00b9c798  00000000`00000002
fffff800`00b9c7a0  00000000`00000000
fffff800`00b9c7a8  00000000`00000002
fffff800`00b9c7b0  fffff880`05a6cd00 iusb3xhc+0x6cd00
fffff800`00b9c7b8  00000000`00000000
fffff800`00b9c7c0  fffff880`05a7bf10 iusb3xhc+0x7bf10
fffff800`00b9c7c8  fffffa80`06cf20a0
fffff800`00b9c7d0  fffffa80`0734eb50
fffff800`00b9c7d8  fffffa80`06cf20a0
fffff800`00b9c7e0  00000000`00000000
fffff800`00b9c7e8  fffff880`05a6424b iusb3xhc+0x6424b
fffff800`00b9c7f0  00000000`00000000
fffff800`00b9c7f8  fffff880`05a7bf00 iusb3xhc+0x7bf00
fffff800`00b9c800  fffffa80`0734eb50
fffff800`00b9c808  00000000`00000000
fffff800`00b9c810  fffffa80`0734eb50
fffff800`00b9c818  fffff880`05a54ad2 iusb3xhc+0x54ad2
fffff800`00b9c820  fffffa80`1064a650
fffff800`00b9c828  00000000`00000000
fffff800`00b9c830  fffffa80`0a297000
fffff800`00b9c838  fffffa80`0a811b30
fffff800`00b9c840  fffffa80`0aa158a0
fffff800`00b9c848  fffffa80`06cf20a0
fffff800`00b9c850  fffffa80`1064a650
fffff800`00b9c858  fffff880`05a6c880 iusb3xhc+0x6c880
fffff800`00b9c860  fffffa80`0bf242c0
fffff800`00b9c868  fffff800`0321a865 hal!HalPutScatterGatherList+0x115
fffff800`00b9c870  fffffa80`0a297090
fffff800`00b9c878  00000000`00000000
fffff800`00b9c880  fffffa80`108b2ec0
fffff800`00b9c888  fffff880`05a4cb46 iusb3xhc+0x4cb46
fffff800`00b9c890  fffffa80`0734eb50
fffff800`00b9c898  fffff880`05a7bf10 iusb3xhc+0x7bf10
fffff800`00b9c8a0  fffffa80`1064a650
fffff800`00b9c8a8  00000000`00000000
fffff800`00b9c8b0  fffff880`05a6cd00 iusb3xhc+0x6cd00
fffff800`00b9c8b8  00000000`00000000
fffff800`00b9c8c0  fffffa80`0aad28d0
fffff800`00b9c8c8  fffff880`05a37eeb iusb3xhc+0x37eeb
fffff800`00b9c8d0  fffffa80`1064a650
fffff800`00b9c8d8  fffffa80`0a132000
fffff800`00b9c8e0  fffffa80`0bf242c0
fffff800`00b9c8e8  fffffa80`0aad28d0
fffff800`00b9c8f0  fffffa80`0bf242c0
fffff800`00b9c8f8  fffff880`05a494d6 iusb3xhc+0x494d6
fffff800`00b9c900  fffffa80`0aa91580
fffff800`00b9c908  fffff880`05a6cda0 iusb3xhc+0x6cda0
fffff800`00b9c910  00000000`00000000
fffff800`00b9c918  fffffa80`0aad28d0
fffff800`00b9c920  00000000`00000000
fffff800`00b9c928  fffff880`05a2da2b iusb3xhc+0x2da2b
fffff800`00b9c930  fffffa80`0bf242c0
It is Intel(R) USB 3.0 eXtensible Host Controller Driver. Search for updates in Intel Download Center. For the port, first, uninstall and reinstall the USB ports drivers.

  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. ** Taks special care of your USB Scanner.

Code:
fffff800`00b9b298  fffff880`04370af2Unable to load image \SystemRoot\system32\DRIVERS\cfosspeed6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cfosspeed6.sys
*** ERROR: Module load completed but symbols could not be loaded for cfosspeed6.sys
 cfosspeed6+0x12caf2
It is cFosSpeed - The Internet Accelerator. Either uninstall it, or update it from Frequently asked questions (FAQ) about cFosSpeed - Internet-Accelerator + Ping optimizer - cFos Software.

Stress test the CPU.
Hardware - Stress Test With Prime95

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Update the display driver. Latest AMD Catalyst Video Driver for Windows 7
information   Information
WHQL
Release Date: October 22nd 2012
Version: 12.10
In Device Manager: 9.002
Enter into the games settings, reduce the priority level, texture etc to normal or low.

Let us know the results.


My System SpecsSystem Spec
.

08 Dec 2012   #22

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

got another screen turn off while playing sims 3, this time when i tried to restart it it kept beeping and wouldn't restart. it beeped 5 times. What does this mean?
Edit: i've been googling, and this problems seems to happen to a lot of people. I'm not sure why it happens though. or how to fix it.
My System SpecsSystem Spec
09 Dec 2012   #23
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Observe it carefully ... is it happening with the particular game only for sure?
My System SpecsSystem Spec
.


10 Dec 2012   #24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

okay, i did some testing and it also happens with saints row the third, and dead island, also for sims 3 it doesn't seem to matter whether i have the graphics settings on high or not it still crashes with not a lot of time difference, if any. Fallout 3 doesn't crash at all, even after continous hours of play, then again fallout 3 graphics aren't much compared to saints row and sims graphics. But at least i don't get bsod anymore.
Edit: is it too late to say that my pc is custom built by me and has an oc gpu? I didn't oc the gpu myself though, i bought it oced, and also my mobos doesn't support oc, but i think only for the cpu, not the gpu.
My System SpecsSystem Spec
10 Dec 2012   #25
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I guess the GPU is not performing for the particular games upto the mark.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
12 Dec 2012   #26

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Is it alright if i run furmark without ticking the log gpu data checkbox? Because everytime i tick it, it makes furmark go not responding.
Edit: also if furmark destroys my gpu, does that mean my warranty is void?
My System SpecsSystem Spec
12 Dec 2012   #27
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by bluesaber27 View Post
Is it alright if i run furmark without ticking the log gpu data checkbox? Because everytime i tick it, it makes furmark go not responding.
Edit: also if furmark destroys my gpu, does that mean my warranty is void?
Well, good point. As it is under warranty, better you first contract the vendor. It is safe, and worth the money you paid to buy the card.
My System SpecsSystem Spec
19 Dec 2012   #28

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i really don't get why this is happening to only some games and not others, such as mass effect 2, i can play that for hours and nothing will happen, but i play modern warfare 2 for like 10 minutes and my whole computer crashes. I'm still trying to contact gigabyte, though it might take a while longer still. Should i just run the stress test anyway?
My System SpecsSystem Spec
20 Dec 2012   #29
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Describe your GPU in detail.

Make , model, age, and all other relevant information.

What you are saying, is a very common scenario in some cases, depending on some properties of the GPU.
My System SpecsSystem Spec
20 Dec 2012   #30

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ok, i'll try to give you as much information as i can.
My gpu is the amd radeon hd 7850 by gigabyte radeon. It is 2gb GDDR5. It is about 5 months old. Model number GV-R785OC-2GD. It is pci express 3.0, is 256 bit, and supports direct x 11.
My System SpecsSystem Spec
Reply

 BSOD randomly, mostly while playing saints row the third




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