Windows 7: BSOD randomly, mostly while playing saints row the third

bluesaber27 · 04 Nov 2012

I keep getting blue screens of death, sometimes randomly when doing anything like browsing the net, but it seems a sure fire way is to play a game like saints row the third, or sims 3, sometimes it's a blue screen of death, but other times it's just a black screen. Can someone help me out? I've attached my thingy that i was meant to attach

Arc · 05 Nov 2012

Hello bluesaber27,

In most of your crash dumps, I am getting it:

Code:

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
--------------------------------------
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

There are some problem software installed in your computer. Will look for those, after seeing the verifier enabled dumps, coz any of them may cause those crashes.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

bluesaber27 · 05 Nov 2012

well, i started the driver verifier and i didn't have long to wait, after reboot and before even reaching the welcome screen my computer got a bluescreen, even after several restarts. So i had to do a repair on my pc so i'm not sure if the dumps were saved but i'll attach them anyway.

Arc · 05 Nov 2012

Well, it came out as Daemon tools, one of th most frequent crashers.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88001f7e324, fffff9800bdd2ee0, 0}

Unable to load image dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------

Uninstall Daemon Tools, and let us know if it is crashing anymore.

It may. I am guessing there are some other programs like BitDefender, Gigabyte bloatwares etc may crash there.

bluesaber27 · 06 Nov 2012

can i use driver verifier to check if i get another bluescreen?

Arc · 06 Nov 2012

Yes, you can.

But dont forget to disable it, if it does not scan in DV enabled, after a reasonably long time, say 24 hours.

bluesaber27 · 06 Nov 2012

ok so i uninstalled deamon tools, and i rebooted after starting driver verifier. i got to my desktop with no problem, but then when xfast usb (a program which came with the installation disc of my motherboard) started to load up my computer would just freeze, i tried this again and it froze at xfast usb again, so i went safemode and uninstalled it. I went off safemode but my pc froze again, but this time during that black screen before the welcome screen. Also, my sf diagnostic tool broke or something, i tried re downloading but it's still broken. It will freeze at event log done box and then i have to close it. Before it freezes though, it askes if i want to overwrite over some files.
Edit: i got it to work, what i did was close the program while it was running, for some reason that fixed it. I'll attach my dump files.

Arc · 06 Nov 2012

There is no new crash dump in the zip after that one is already checked.... so may be it is not any BSOD, just a freeze.

Now you may uninstall BitDefender.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Also, uninstall these programs:

Start Menu\Programs\ASRock Utility
Start Menu\Programs\ASRock Utility\AsrAppCharger
Start Menu\Programs\ASRock Utility\ASRock eXtreme Tuner
Start Menu\Programs\ASRock Utility\InstantBoot
Start Menu\Programs\ASRock Utility\SmartConnect
Start Menu\Programs\Auslogics\Disk Defrag : Use Puran, if you need any.
Start Menu\Programs\GIGABYTE\EasyBoost

What is the situation after these all?

bluesaber27 · 06 Nov 2012

well, i've installed them all, but full system scans are gonna take a while. I'm gonna have to do them tomorrow, I hope you don't mind. But i want to take this chance to thank you for helping me with this frustrating problem, and even if it ends up that my computer is unfixable, i still want to thank you for helping me so far.

Edit: btw, do my dump files show my porn collection?

smarteyeball · 06 Nov 2012

Quote: Originally Posted by bluesaber27

Edit: btw, do my dump files show my porn collection?

No. No they do not. Your interests, whatever they may be, are safe

Windows 7: BSOD randomly, mostly while playing saints row the third

BSOD randomly, mostly while playing saints row the third problems?