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Windows 7: BSOD's at random times on Alienware M17x R3

20 Apr 2013   #21
mbird12

Windows 7 64 bit
 
 

And the problem returns. Is this more NVIDIA issues. I recently updated HWinfo and reinstalled my wireless drivers because they crashed. Thanks again for the help arc... you are a life saver.


My System SpecsSystem Spec
.
20 Apr 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, it is still a nvidia issue.
Code:
Irp is active with 4 stacks 3 is current (= 0xfffffa800792ddf0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008c2c040 00000000 00000000-00000000    pending
          *** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm
            Args: 00000000 00000001 00000004 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009c922d0    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa8008c2c040
Device object (fffffa8008c2c040) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa8008c2c010
 \Driver\nvlddmkm DriverObject fffffa8008ba1280
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa8008c2c190 DevObjExt fffffa8008c2cb48 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa8006fc4e40 \Driver\ACPI
Device queue is not busy.
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0564d000 fffff880`060eb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The driver is not the latest. Apply the latest version of nVidia display driver.
You may download it directly, from our forum link Latest NVIDIA ForceWare Video Drivers Windows 7; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

My System SpecsSystem Spec
20 Apr 2013   #23
mbird12

Windows 7 64 bit
 
 

Like always I appreciate it arc! Thanks so much
My System SpecsSystem Spec
.

20 Apr 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome mate
Let us know for any problem if those come back.
My System SpecsSystem Spec
15 May 2013   #25
mbird12

Windows 7 64 bit
 
 

They are fully updated. This is killing me.
My System SpecsSystem Spec
16 May 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Exactly the same with the updated display driver.

Actually it is not a display related issue, though the display driver is connected there. The issue is "A device object has been blocking an IRP for too long a time".

The IRP is
Code:
Irp is active with 4 stacks 3 is current (= 0xfffffa8007dda170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008b56040 00000000 00000000-00000000    pending
          *** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\nvlddmkm
            Args: 00000000 00000001 00000004 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007602b90    

            Args: 00000000 00000000 00000000 00000000
And the device object is
Code:
Device object (fffffa8008b56040) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa8008b56010
 \Driver\nvlddmkm DriverObject fffffa8008aebe70
Current Irp 00000000 RefCount 0 Type 00000023 Flags 00002004
DevExt fffffa8008b56190 DevObjExt fffffa8008b56b48 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa8007f59970 \Driver\ACPI
Device queue is not busy.
So it is connected with Advanced Configuration and Power Interface (ACPI), which is a device configuration / power management setting.

Go to step 5 of Power Plan Settings - Change. After clicking "change advanced power settings" Expand PCI Express. Expand Link State Power Management. Click on "settings" and choose "off" in the drop down menu. Apply > OK.



PCI Express, coz the GPU is connected in the PCIe slot. So we should alter its power plan.

After doing it, let us know the results.
My System SpecsSystem Spec
16 May 2013   #27
mbird12

Windows 7 64 bit
 
 

It appears those are already switched in the off state. This is what I saw when i opened them.

I did not change any settings.

My System SpecsSystem Spec
16 May 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If a device is not losing the power during sleep, it should not cause a driver's power state failure. Also the setting should not be set to be the default for a laptop, it's odd.

I think I need to ask for some more help.
My System SpecsSystem Spec
16 May 2013   #29
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Code:
 
Stop message 0x0000009F Descriptive text: DRIVER_POWER_STATE_FAILURE
Usual cause: A driver is in an inconsistent or invalid power state.
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys
As Arc rightly stated, your Nividia drivers are causing issues:

Please Download and install the 306.23 "stable" version:
Download and Install: Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode.
Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow
Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to: Drivers - Download NVIDIA Drivers,
Locate Drivers > Beta and Legacy; search there with your cards particulars for: GeForce 306.23 Driver
dated 13.9.2012 and install it.

Note   Note
Ensure you dont have Windows update or the Nividia update utility running or it will
automatically reinstall the latest drivers again.


Please download GPU-Z: GPU-Z Video card GPU Information Utility and check the
version number/date of your GPU BIOS for: - NVidia GeForce GTX 560M:

If the version is: 269.03, A01 8/2/2011 1:06:55 PM

Then please update the BIOS to this version:

nVidia GeForce GTX 560M, v.70.26.36.00.09 , A02

Nividia Geforce GTX BIOS A02
warning   Warning
Please observe all the instructions supplied by your manufacturer




Run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial


Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


cheers

Dave
My System SpecsSystem Spec
16 May 2013   #30
mbird12

Windows 7 64 bit
 
 

My bios appear to be updated. I will try to install the earlier version



I have a lingering question about these drivers. What is the difference between downloading the drivers which dell recommends for my computer as opposed to the ones on Nvidia. Is there any difference compatibility wise, or are they the same drivers.



Thanks dave
My System SpecsSystem Spec
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 BSOD's at random times on Alienware M17x R3




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