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Windows 7: BSOD's at random times on Alienware M17x R3

05 Nov 2012   #1
mbird12

Windows 7 64 bit
 
 
BSOD's at random times on Alienware M17x R3

Hey all, I have been getting a few different BSOD's recently and have not been able to find the reason behind them. They seem to happen at random times. Sometimes just when on facebook.

I wasn't sure if HWInfo could be causing my problems (My computer doesn't control it's fans properly).

Thanks for any help!


My System SpecsSystem Spec
.
05 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, mbird12.

Symantec Heuristics Driver
Code:
fffff880`05be9358  fffff880`04d712e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.1.2.10\Definitions\BASHDefs\20121005.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Norton Internet Security
Code:
fffff880`05be9678  fffff880`03e50fd8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8
I would suggest you to uninstall Norton and all Symentec products using Norton Removal tool.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know your decision, and the results.
My System SpecsSystem Spec
05 Nov 2012   #3
mbird12

Windows 7 64 bit
 
 

Thanks for the quick reply! My school forced us to install one of their antiviruses... mcaffe. Already having norton installed along with a combination of Mcaffe failing to install properly I believe messed with my computer. I am currently backing up everything and going to wipe it all clean. I will then try those two other programs! Thank you very much for the quick response!
My System SpecsSystem Spec
.

05 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Never, never use two antivirus programs at once. That is more harmful.
My System SpecsSystem Spec
05 Nov 2012   #5
mbird12

Windows 7 64 bit
 
 

Yea, I learned that very fast. Thanks for all the help though! I'll let you know how this goes.
My System SpecsSystem Spec
17 Nov 2012   #6
mbird12

Windows 7 64 bit
 
 
Re-installed Windows 7 64 Bit - 2 days later BSOD while on netflix

I just wiped my computer and re installed windows 7 64 bit fresh on my alienware m17x r3. After about 1.5 hours of watching netflix i received a BSOD. Any and all help in this matter would be greatly appreciated. If any more information is needed I would be more than happy to provide it. Thank you guys so much!

Edit: After the crash when my computer came back on the graphics were all messed up. The driver re installed my intel internal graphics card drivers and forced me to restart and everything was fixed. (I don't know if this helps diagnose the problem or not)
My System SpecsSystem Spec
17 Nov 2012   #7
mbird12

Windows 7 64 bit
 
 

Ah, I forgot we are supposed to update our already open threads, rather than creating a new one. Sorry for that Arc.
My System SpecsSystem Spec
17 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, you update Intel Graphics driver from Driver Reference Table - igdkmd64.sys, and nVidia display driver with the latest one from Latest NVIDIA ForceWare Video Drivers Windows 7.

The crash is by nvidia filter driver.
My System SpecsSystem Spec
17 Nov 2012   #9
mbird12

Windows 7 64 bit
 
 

What does that mean? When fresh installed I updated to the current nvidia driver (so I believe).

I really appreciate your time.
My System SpecsSystem Spec
17 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That means, you have switchable graphics. The intel graphics driver is very old. it is of 2011. So definitely it will crash.

The 2nd October version of nvidia driver is not a very stable one. I experienced myself, and seen many a times during debugging. Update it to October 10's version.

Hopefully all will be OK.
My System SpecsSystem Spec
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