Windows 7: BSOD while playing apb, varying errors

JiffyJefe · 05 Nov 2012

So i built a computer back in September and it's been blue screening ever since, I thought nothing of it at first because it happened rarely, but now it's been happening often. It happens mainly when i play apb: reloaded, but it's also happened with other games, just not as much. Usually when it blue screens, its random, it doesn't happen when the game gets laggy, it just happens. If someone could help that'd be awesome.

(I think I'm posting this right, not sure though, it's my first time)

Arc · 06 Nov 2012

It is caused by

Symantec Real Time Storage Protection.

Code:

fffff880`0c84e418  fffff880`0bb36d5eUnable to load image \SystemRoot\System32\Drivers\NISx64\1402000.013\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x75d5e

Norton Internet Security

Code:

fffff880`0aca9218  fffff880`03f84746Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x1c746

Symantec Heuristics Driver

Code:

fffff880`0aca9098  fffff880`044e76a5Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.0.24\Definitions\BASHDefs\20121005.002\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xd16a5

In such a situation, I would suggest you to uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Update your display driver to the latest.
Latest AMD Catalyst Video Driver for Windows 7

JiffyJefe · 06 Nov 2012

Thanks for the help, I really appreciate it, I will try this and let you know if the bluescreens continue.

JiffyJefe · 06 Nov 2012

It didn't solve it, I played for a little less than an hour and I got a blue screen, here's the dump

Arc · 07 Nov 2012

First you update your display driver.
Latest AMD Catalyst Video Driver for Windows 7

Then perform a disc check.

Update your SSD's Firmware (skip it, if it is not a SSD)
Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Scan the system for possible virus infection.

Let us know.

JiffyJefe · 09 Nov 2012

Alright, it might be a bit before I can get around to doing this, I have to see if I can find a blank cd somewhere, I'm pretty sure I have some, just not sure where. And I re-installed my graphics drivers about a week ago, do you think I should still try updating it? And also, is it safe to re-install Norton? Or should I wait until this whole deal gets figured out?

Arc · 10 Nov 2012

You may give the latest version of norton a go. A couple of days ago, two of their developers claimed it that they removed tho BSOD factor in the latest version. I am not sure as I dont use it personally.

Update display driver. There should a at least one latest for you, 12.11.

JiffyJefe · 10 Nov 2012

Alright, I'll download them both right now, and if a blue screen comes, which it more than likely will, I'll see if I can find a disk around the house somewhere. It might be a blank audio disk though, which wouldn't work, would it?

JiffyJefe · 10 Nov 2012

So I ran the chkdsk thing and afterwords it went into windows startup repair on starting, and now it put me back to before i installed norton and updated the driver, how do i know if it found/fixed anything?

Arc · 12 Nov 2012

Give it the time. Observe how it runs. It it crashes again, let us know.

Windows 7: BSOD while playing apb, varying errors

BSOD while playing apb, varying errors problems?