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Windows 7: BSOD after sleep mode, BC code 9f

07 Nov 2012   #1
Sans

Windows 7 Ultimte 32 bit
 
 
BSOD after sleep mode, BC code 9f

It's just happened once, but I don't want to take any chances. I shut my laptop for lunch, and when I came back it had shut down from a BSOD. It's a Lenovo laptop, Windows 7 Ultimate 32-bit.

Here's the message:

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 8675F690
BCP3: 8078ADB0
BCP4: 861CD608
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
D:\Windows\Minidump\110712-24523-01.dmp
D:\Users\Temp\AppData\Local\Temp\WER-85067-0.sysdata.xml

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D:\Windows\system32\en-US\erofflps.txt
Attached is the dmp file.

Thanks.


My System SpecsSystem Spec
.
07 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
07 Nov 2012   #3
Sans

Windows 7 Ultimte 32 bit
 
 

The second zip contains the .txt file.
My System SpecsSystem Spec
.

07 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks and sorry but your .dmp file does not load.

I'm suggesting a few things anyway:

Problematic software:
Code:
Start Menu\Programs\ESET	Public:Start Menu\Programs\ESET	Public
Start Menu\Programs\ESET\ESET Smart Security	Public:Start Menu\Programs\ESET\ESET Smart Security	Public
Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
Start Menu\Programs\Norton Security Scan	Public:Start Menu\Programs\Norton Security Scan	Public
Please uninstall ESET, it can contribute in BSOD-s. Replace with free microsoft security essentials at least to test.Run these tools and delete anything they find:ESET online scanner:Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Norton & McAfee.

Free up the start-up, nothing except the antivirus is usually needed.Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Let us know the results.
My System SpecsSystem Spec
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 BSOD after sleep mode, BC code 9f




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