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Windows 7: BSOD at random times. Recently driver power state failure

07 Nov 2012   #1
Rotzy

Windows 7 Professional x64
 
 
BSOD at random times. New comments on 12/16

Random system restarts/BSOD. Sometimes it happens while the computer is in sleep mode, sometimes it's while I'm actively using it, sometimes I'll just be reading something on the screen and the system is suddenly restarting. This has been happening for years now but has recently gotten worse.


My System SpecsSystem Spec
.
07 Nov 2012   #2
Debbie B

Windows 7 Enterprise x64
 
 

Hi,

Try running the Hardware Diagnostics on your computer. If you get any error code, make a note of the error code.

Did you try doing System Restore? If no and if this issue started occurring after doing some recent software changes on your computer, then I would suggest try restoring your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

For System Restore steps, you can refer to the URL mentioned: http://windows.microsoft.com/en-US/windows7/products/features/system-restore
My System SpecsSystem Spec
07 Nov 2012   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In addition, you may need to update Logitech SetPoint Unifying KMDF USB Filter. LEqdUsb.Sys
Code:
kd> !irp fffffa800d18e680
Irp is active with 8 stacks 7 is current (= 0xfffffa800d18e900)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800c293700 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\LEqdUsb.Sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for LEqdUsb.Sys
*** ERROR: Module load completed but symbols could not be loaded for LEqdUsb.Sys
 \Driver\LEqdUsb
            Args: 00015400 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80080149b0    

            Args: 00000000 00000000 00000000 00000000
=========================================
0: kd> lmvm LEqdUsb
start             end                 module name
fffff880`0541d000 fffff880`05434000   LEqdUsb  T (no symbols)           
    Loaded symbol image file: LEqdUsb.Sys
    Image path: \SystemRoot\system32\DRIVERS\LEqdUsb.Sys
    Image name: LEqdUsb.Sys
    Timestamp:        Fri Sep 02 11:52:56 2011 (4E607640)
    CheckSum:         0001C3A8
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
==========================================
0: kd> !devobj fffffa800c293700
Device object (fffffa800c293700) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800c2936d0
 \Driver\LEqdUsb DriverObject fffffa800c293e70
Current Irp 00000000 RefCount 0 Type 0000002a Flags 0000200c
DevExt fffffa800c287eb0 DevObjExt fffffa800c293870 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedTo (Lower) fffffa800c284a00 \Driver\usbccgp
Device queue is not busy.
Get the updates from Support + Downloads.

Let us know the results.
My System SpecsSystem Spec
.

07 Nov 2012   #4
Rotzy

Windows 7 Professional x64
 
 

Thanks for the quick replys!

Quote   Quote: Originally Posted by Debbie B View Post
Hi,

Try running the Hardware Diagnostics on your computer. If you get any error code, make a note of the error code.

Did you try doing System Restore?
I completed a system test using Hardware Diagnostic Tools and everything passed. I have made no hardware/software changes to this computer in a looooong time. In addition, this random restart problem has been plaguing me for as long as I can remember so I doubt a system restore will help.


Quote   Quote: Originally Posted by Arc
In addition, you may need to update Logitech SetPoint Unifying KMDF USB Filter. LEqdUsb.Sys
Get the updates from Support + Downloads.

Let us know the results.
I updated the unifying software using unifying210.exe from Logitech. We'll see how things go...
My System SpecsSystem Spec
12 Nov 2012   #5
Rotzy

Windows 7 Professional x64
 
 

Another BSOD today. File uploaded. Thank you.
My System SpecsSystem Spec
13 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

McAfee
Code:
fffff880`0b9cd700  fffff880`0119b3b0Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
 mfehidk+0x8a3b0
Uninstall McAfee Using McAfee Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
18 Nov 2012   #7
Rotzy

Windows 7 Professional x64
 
 

Hello again and thanks for the help.

I just returned home and have not yet had a chance to remove McAfee but I did have another BSOD. File attached.

Thanks.
My System SpecsSystem Spec
18 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Remove McAfee and then let us know.
My System SpecsSystem Spec
19 Nov 2012   #9
Rotzy

Windows 7 Professional x64
 
 

Removed McAfee and installed Microsoft Security Essentials last night. BSOD this morning.
My System SpecsSystem Spec
19 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff88054d9bb46, 1, fffff8000368f693, 5}


Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 BSOD at random times. Recently driver power state failure




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