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Windows 7: computer starts and then crashes.. restore does not help

07 Nov 2012   #1
lesgeektech

windows 7 ultimate 32 bit
 
 
computer starts and then crashes.. restore does not help

I am not techy I build computers but learn from a magazine. If something goes wrong this is where I come.
here are my specs
xion case
seagate 1TB hard drive sata
4 GB Ram
nvida video card
card eader
intel dual core 8400 cpu
2 monitors
this the message and when I do a restore it boots and stays on for about 3 minutes was able to do a disk check and no errors..


a problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

check to be sure your adequate disk space . If a driver is identified in the Stop message, disable the driver or check with the manufacturere for driver updates. try changing video adapters.

Check with your hardware vendor for any bios updates. Disable Bios memory options such as caching or shadwing. If you need to use safe mode to remove or disable components, restart your computer, f8 to select advanced startup options, and then select safe mode.

hello all of a sudden my computer started restarting
here is the error
stop Ox0000008E{oxC0000005,Ox845ga487,0xad3d0754,0x000000
***ataport.sys- Address 835BA487 base at 835B4000,Datestamp 4ce788e8

Collecting data for crash dump
Initializing disk for crash dump
Beginning dump of physical memory
Dumping physical memory to disk: 100
Physical memory dump complete
Contact your sytem admin or technical support group for futher assistance


My System SpecsSystem Spec
.
07 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

What antivirus are you using? Are you able to upload the dumps following http://www.sevenforums.com/crashes-d...tructions.html ?

Run these tools and delete anything they find:ESET online scanner:Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
My System SpecsSystem Spec
07 Nov 2012   #3
lesgeektech

windows 7 ultimate 32 bit
 
 
crash

ok I am doing this in safe mode with networking
if I try to run windows normally it will return the same crash error
I will go thru the steps you suggested and post back results

I am using microsoft essential in normal mode it will not run scan it starts to then it crashes
with the error i originally posted
My System SpecsSystem Spec
.

07 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Complete them one by one, as it is safe mode with networking.
  1. Install TDSSkiller and run there
  2. Download Windows Defender Offline, make a bootable flash, and run.
  3. Follow the BSOD posting instruction.
Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
07 Nov 2012   #5
lesgeektech

windows 7 ultimate 32 bit
 
 
uploaded msinfo32 files

here are the 2 files according to the insructions
also it seems now my micorsoft essentials is working and detected several trojan horse virus
this was after i ran the TDD killer
I am still running the eset online scanner in normal start up and it has detecte so far 4 virus
1. a variant ot Win32/Rootkit.Kryptik.Pr.tojan
2. a tvarian of Win64/Olmarik.AM.trojan
3. a variant of Win32/Adware.Yontoo.B application
4. java/Exploit.Agent.NBE trojan

it is at 91% and windows is still up so maybe it was a virus
My System SpecsSystem Spec
07 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by lesgeektech View Post
here are the 2 files according to the insructions
also it seems now my micorsoft essentials is working and detected several trojan horse virus
this was after i ran the TDD killer
I am still running the eset online scanner in normal start up and it has detecte so far 4 virus
1. a variant ot Win32/Rootkit.Kryptik.Pr.tojan
2. a tvarian of Win64/Olmarik.AM.trojan
3. a variant of Win32/Adware.Yontoo.B application
4. java/Exploit.Agent.NBE trojan

it is at 91% and windows is still up so maybe it was a virus
Thanks for letting us know.

Update the thread when you complete all scans. Good luck
My System SpecsSystem Spec
08 Nov 2012   #7
lesgeektech

windows 7 ultimate 32 bit
 
 

THANKS Koolkat77
so far I have run the scan suggested and it has found he virus and removed them
as of today I am able to boot up and stay connected with no crash,, I am able to surf internet etc.
Turn off computer before I went to bed, I usally live it on and never turn it off , Still connected and fine.
The only thing is i do not see microsoft essential, I still have the malware on , so not sure if it disable the microsoft essential..
thanks so much and will let you know if i run into any problems.. do you still think I need to do a sytem repair? or fresh install?
My System SpecsSystem Spec
09 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

When did you last do a clean install on the computer? Clean install after a loooong time are always good.

For monitoring the heat/celsius of the system, use Speccy or HWinfo:
My System SpecsSystem Spec
26 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update on your thread?
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
04 Apr 2013   #10
lesgeektech

windows 7 ultimate 32 bit
 
 

i find myself having o come back to this post because after months with no issues all of a sudden my computer started running extremely slow. I am not sure why. I did a repair but it does not seem to help . every page take forever.. microsoft essentials has not detected anything. I was not able to run the tdskiller but am running the eset online scanner.. not sure if a full reinstall is the way to go.. but it may leave me no choice.. ugh any ideas would be welcome
My System SpecsSystem Spec
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 computer starts and then crashes.. restore does not help




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